Forum Discussion
Gen 5 Problems!
We just received our our Gen 5 service yesterday (50GB plan) which is supposed to give us better speeds compared to our congested Exede service. Unfortunately, we were only getting speeds of 0.28 Mbp...
Hi Michael,
Thank you for sharing that speed test, I will include this in my report to management about your situation. I've also replied to your latest PM; I hope we've sufficiently addressed your concerns. Do come back if you have additional questions, we're happy to help.
Yes, I live in McMinnville, Oregon which is in the blacked out area. What can HughesNet do? My speeds are so slow that my internet isn't usable. I will need to go back to Exede tomorrow if Hughes can't make this work.
I'm very disappointed since the only reason I signed up for HughesNet was for Gen 5. I even had to pay extra for the Gen 5 compatible router. I hate to terminate with Hughes since I just started yesterday, but looks like I fell for the bait-and-switch.
Here are my results....a whopping 0.49 Mbps:
Just when you thought my speeds on "Gen 5" couldn't get any slower.....they are!
I'm at 0.248 Mbps!
http://testmy.net/db/p5R3OgdUF
Hughesnet, please cancel my plan. I've been on the phone with tech support for 3 hours today and they still can't figure it out. Your tech support claims that I'm on Echostar-19....which is a lie! My dashboard shows that I'm on Echostar-17 and my installer confirmed with me tonight that I'm on Echostar-17. Now tech support has upgraded me to level 4 tech support....not that I care anymore.
Hughesnet, please do the right thing. You made a mistake by signing me up for Gen 5 when you can't provide the service. Let me cancel with a refund and I will gladly go back to Exede. I will gladly pay you for the 0.25 GB of data over 2 days which isn't much because see above for your download speeds. Thank goodness for Exede!
MichaelButler,
The only way to cancel service is to call Hughes at the service number and request an immediate cancelation of service... Hughesnet can not perform cancelations online.
They will send out a box for you to return the radio located on the dish, as well as the modem.
I will agree though... Hughesnet shouldn't be accepting Gen5 installs on Jupiter One/Echostar 17 right now, it would leave a bad taste in anyones mouth.
Curiously, when clicking http://www.systemcontrolcenter.com/limited.html#!/general/summary and looking at "Satellite Name" what do you see?Corrosive,
Thanks for the advice. I want to be reasonable and give them until 10 am tomorrow to fix the problem. Otherwise, I'm pulling the Hughesnet plug and will return to my Exede service. Hopefully, Hughesnet will do the right thing and let me out without a long fight.
Your insight has been helpful....many thanks! I hope others don't fall victim to this bait-and-switch and get shoved onto Echostar-17.
