Forum Discussion
Gen 5 Problems!
Hi Michael,
Thank you for sharing that speed test, I will include this in my report to management about your situation. I've also replied to your latest PM; I hope we've sufficiently addressed your concerns. Do come back if you have additional questions, we're happy to help.
MichaelButler,
The only way to cancel service is to call Hughes at the service number and request an immediate cancelation of service... Hughesnet can not perform cancelations online.
They will send out a box for you to return the radio located on the dish, as well as the modem.
I will agree though... Hughesnet shouldn't be accepting Gen5 installs on Jupiter One/Echostar 17 right now, it would leave a bad taste in anyones mouth.
Curiously, when clicking http://www.systemcontrolcenter.com/limited.html#!/general/summary and looking at "Satellite Name" what do you see?
Corrosive,
Thanks for the advice. I want to be reasonable and give them until 10 am tomorrow to fix the problem. Otherwise, I'm pulling the Hughesnet plug and will return to my Exede service. Hopefully, Hughesnet will do the right thing and let me out without a long fight.
Your insight has been helpful....many thanks! I hope others don't fall victim to this bait-and-switch and get shoved onto Echostar-17.
They will probably let you out of contract, though I think they will still require the first month service fee (technician has to be paid somehow since they are usually third party, Hughes wont take a loss on that I bet).
But, I don't see them fixing it by 10AM tomorrow, wouldn't be feasible since it's a congestion issue on the system.
But, like I said earlier, maybe Liz can figure something out for you tomorrow.I consider the initial install the fault of HughesNet. HughesNet should have never let me sign up for the Gen 5 service knowing that the Echostar-17 was oversold. I wasn't privy to this knowledge prior to the install. It's simply the mistake of HughesNet and they should eat all the costs (including the 3rd party install).
I will keep everyone posted on my outcome.
MichaelButler - Thank you for posting. We can resolve this for you today. Expect a call from the HUghesNet office.
Good morning Michael,
Welcome to the community and thank you for posting. Please check your private messages in the top right corner of the community page, I've sent you a PM to address your concerns.
Hi Liz,
Thanks for the response. I have responded in kind.
FYI, I just ran another speed test on testmy.net which is off-peak for my region and am getting around 11 Mbps which is less than half of Gen 5 speeds.
Hi Michael,
Thank you for sharing that speed test, I will include this in my report to management about your situation. I've also replied to your latest PM; I hope we've sufficiently addressed your concerns. Do come back if you have additional questions, we're happy to help.
Liz, thanks for resolving to my satisfaction. I hope to come back to HughesNet when the congestion is resolved for my satellite.
Glad to hear it Michael, we'll be here if you need us. :)
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