Forum Discussion

MichaelButler's avatar
MichaelButler
Freshman
9 years ago
Solved

Gen 5 Problems!

We just received our our Gen 5 service yesterday (50GB plan) which is supposed to give us better speeds compared to our congested Exede service. Unfortunately, we were only getting speeds of 0.28 Mbp...
Performance
  • Liz's avatar
    Liz
    9 years ago

    Hi Michael,

    Thank you for sharing that speed test, I will include this in my report to management about your situation. I've also replied to your latest PM; I hope we've sufficiently addressed your concerns. Do come back if you have additional questions, we're happy to help.

MichaelButler's avatar
MichaelButler
Freshman
9 years ago

Hi Liz,

 

Thanks for the response. I have responded in kind. 

 

FYI, I just ran another speed test on testmy.net which is off-peak for my region and am getting around 11 Mbps which is less than half of Gen 5 speeds.

 

 

Liz's avatar
Liz
Moderator
9 years ago

Hi Michael,

Thank you for sharing that speed test, I will include this in my report to management about your situation. I've also replied to your latest PM; I hope we've sufficiently addressed your concerns. Do come back if you have additional questions, we're happy to help.

  • MichaelButler's avatar
    MichaelButler
    Freshman
    9 years ago

    Liz, thanks for resolving to my satisfaction. I hope to come back to HughesNet when the congestion is resolved for my satellite.

  • Liz's avatar
    Liz
    Moderator
    9 years ago

    Glad to hear it Michael, we'll be here if you need us. :)

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    9 years ago

    Edit.