Forum Discussion
Gen 5 Problems!
I've called five times today. My service on Gen 5 has been degraded since its install. Where do I go from here? I've had my case elevated to advanced tech support three times. Mid November they test ...
Good morning,
I spoke with our engineering group this morning and they let me know that this should be cleared up now. I will be monitoring your system throughout the day, but please let me know if it comes back up.
Thanks,
Amanda
Thank you Amanda. There is a recurring alarm on the State Code which is 12.7.1 and 12.1.12
Good morning,
I spoke with our engineering group this morning and they let me know that this should be cleared up now. I will be monitoring your system throughout the day, but please let me know if it comes back up.
Thanks,
Amanda
Has this issue been resolved. I have had such slow access that it is almost too painful to even login to see if I can check mail without having to click/send receive 5 or more times. Forget about streaming a video on youtube, it takes over 5 minutes to buffer a 50 second video. I checked with support on Dec 12 and was told that the issue was a known Gen 5 issue, caused by the large number of users had not been anticipated and that engineers were trying to program to handle the increased load. I was also told the issue would be resolved in a few weeks. But when I checked tonight the issue persists. Download is 0.19 and Upload is 1.37. I was much happier on Gen 4. I am quite sure that all the attempts I make when trying to access mail or stream videos that fail with multiple interupts are eating up my download data allowances. Think I am wasting my money buying tokens. Sigh.... please Santa, all I want for xmas is a decent internet connection.
