Forum Discussion

Sophomore

9 years ago

Solved

gen 5 system

Just had a gen5 system installed 4 days ago and its looking like a serious mistake. For 3 of the 4 days I let it go so that maybe there was a software update needed and nothing. Speed test have nev...

Performance

shadow357
9 years ago
Now I was quick to complain and it was for a very good reason due to very inferior internet speed ( noted in above posts)
After a second installer came out to my residence and aimed me to the new bird changed the modem out and possibly the lnb ( I havent checked the serial yet) I now have above what was advertised internet. I realize that as the bird gets more load on it that it will slow down some and honestly I can live with that.
So with that being said I hope that everyone will be sorted before long and the speeds increase for all.
Here is the latest speed test.
http://testmy.net/db/xoHac70nL

C0RR0SIVE

Associate Professor

9 years ago

You aren't on Gen5 currently, the Gen5 modem is backwards compatible with the older satellite and service plans.

It sounds like you are on Jupiter One (Gen4) with a Gen4 service plan since Gen5 service plans offer upto 25Mbps and not 10Mbps.

The reason they are interested in "sell sell sell" is because Jupiter One is overloaded and they are trying to get customers off that bird onto the new Jupiter Two bird.

shadow357
Sophomore
9 years ago
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Thanks for the reply but the problem is I am not even getting gen 4 speeds. Top speed of 1.9 kbps , is that really and acceptable speed for this system? Not in my book.
All Im asking for is at leat close to the advertised and promised speeds, nothing more.
Im hoping there is a simple setting somewhere in the modem.
Seriously I want to make this work but if this is what I can expect speed wise what is the sense in keeping it around if my dsl is only .3 kbps slower and hlf the cost.
- shadow357
  Sophomore
  9 years ago
  Copy Link
  My mistake, I stated kbps instead of mbps.
  Also here a 2 recent speed tests, which in my opinion do not come aqnywhere close to the advertised speeds.
  http://testmy.net/db/ZKDdY7J9X this morning
  
  http://testmy.net/db/2Oz96XAar 3-17-17
- maratsade
  Distinguished Professor IV
  9 years ago
  Copy Link
  shadow357 wrote:
  Thanks for the reply but the problem is I am not even getting gen 4 speeds. Top speed of 1.9 kbps , is that really and acceptable speed for this system? Not in my book.
  All Im asking for is at leat close to the advertised and promised speeds, nothing more.
  Im hoping there is a simple setting somewhere in the modem.
  Seriously I want to make this work but if this is what I can expect speed wise what is the sense in keeping it around if my dsl is only .3 kbps slower and hlf the cost.
  
  Have you tried sending a PM to one of the admins here?
MSmith
Sophomore
9 years ago
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Did you just imply that they sold more packages than the current system can handle? Go fugure. And the're still selling Gen 4. Imagine that. Sounds like fraud, but I'm the dumb one in this mix.
- shadow357
  Sophomore
  9 years ago
  Copy Link
  So, being that this is a "support Page" is there not anyone that can answer not only my issue but seems to be many others as well as to the poor speeds that we are getting?
  After reading many threads and seeing the same complaints over and over I see no resolution.
  Even made sure that I did the tsts as mandated by the admins here and not one single answer. CS via phone is of no help as they only want to upsell and not try to fix the issue.
  As Ive stated before I really do want to make this system work but its not looking good at all at this point.
  Ive had 2 instances were the internet was at or above the rate I was sold. For a grand total of 5 minutes each.
  Once again here are the results but not really sure if anyone that can help really is on here or not.
  http://testmy.net/db/ANrOUSBfL
  I would honestly be happy with 5 mbps to be honest but with crap internet that this system is showing I may as well go back to my slow (now seems lightning fast) level 1 dsl.
  BTW 394 Kbps is my current dl speed REALLY?
  - shadow357
    Sophomore
    9 years ago
    Copy Link
    On a side not. Here is a test from testmy with my what I thought was slow before now. Luckily Ive kept dsl for now.
    http://testmy.net/db/YgKvWCyh2

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5 system","id":"message:74125","revisionNum":1,"repliesCount":20,"author":{"__ref":"User:user:36315"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:74125"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:74125"},"body@stripHtml({\"truncateLength\":200})":" Just had a gen5 system installed 4 days ago and its looking like a serious mistake. For 3 of the 4 days I let it go so that maybe there was a software update needed and nothing. Speed test have nev...","body@stringLength":"1215","rawBody":"

Just had a gen5 system installed 4 days ago and its looking like a serious mistake.

For 3 of the 4 days I let it go so that maybe there was a software update needed and nothing.

Speed test have never gotten abouve 1.9 kbps which is only .3 kbps faster than my slow dsl.

Called tech support and after about 30 minutes of troubleshooting no dice.

Suddenly I get offered an upgrade to a gen 5 (yup) Really? I just had a gen 5 installed and now they want to upgrade me?

So after all was said and done I agreed to have another installer come out andservice my equipment. Along with that they wanted installation fees. I ask why am I paying for installation when this system is only 4 days old? CS rep states that they have to reaim the dish and install another modem. ??????

All I am asking for is the promised 10mps download speeds and not with what I was left with. It has to be a simple setting that can be made imo. I have agreed to my side of the 2 yr commitment , why cant hughsnet?

It seemd that the cs rep ( I have his name as well) was only interested in sell sell sell.

Any help would be welcomed as to maybe some setting changes or whatever.

","kudosSumWeight":0,"postTime":"2017-03-18T20:38:12.468-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:74125_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":10971},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Just had a gen5 system installed 4 days ago and its looking like a serious mistake.

For 3 of the 4 days I let it go so that maybe there was a software update needed and nothing.

Speed test have never gotten abouve 1.9 kbps which is only .3 kbps faster than my slow dsl.

Called tech support and after about 30 minutes of troubleshooting no dice.

Suddenly I get offered an upgrade to a gen 5 (yup) Really? I just had a gen 5 installed and now they want to upgrade me?

It seemd that the cs rep ( I have his name as well) was only interested in sell sell sell.

Any help would be welcomed as to maybe some setting changes or whatever.

"},"Conversation:conversation:74125":{"__typename":"Conversation","id":"conversation:74125","solved":true,"topic":{"__ref":"ForumTopicMessage:message:74125"},"lastPostingActivityTime":"2017-04-04T03:27:10.824-04:00","lastPostTime":"2017-04-04T03:27:10.824-04:00","unreadReplyCount":20,"isSubscribed":false},"ModerationData:moderation_data:74125":{"__typename":"ModerationData","id":"moderation_data:74125","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:74125_1":{"__typename":"Revision","id":"revision:74125_1","lastEditTime":"2017-03-18T20:38:12.468-04:00"},"ForumReplyMessage:message:74140":{"__typename":"ForumReplyMessage","id":"message:74140","conversation":{"__ref":"Conversation:conversation:74125"},"author":{"__ref":"User:user:9939"},"revisionNum":1,"uid":74140,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: gen 5 system","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:74140"},"parent":{"__ref":"ForumTopicMessage:message:74125"},"body":"

You aren't on Gen5 currently, the Gen5 modem is backwards compatible with the older satellite and service plans.

It sounds like you are on Jupiter One (Gen4) with a Gen4 service plan since Gen5 service plans offer upto 25Mbps and not 10Mbps.

The reason they are interested in \"sell sell sell\" is because Jupiter One is overloaded and they are trying to get customers off that bird onto the new Jupiter Two bird.

","body@stringLength":"440","rawBody":"

You aren't on Gen5 currently, the Gen5 modem is backwards compatible with the older satellite and service plans.

It sounds like you are on Jupiter One (Gen4) with a Gen4 service plan since Gen5 service plans offer upto 25Mbps and not 10Mbps.

The reason they are interested in \"sell sell sell\" is because Jupiter One is overloaded and they are trying to get customers off that bird onto the new Jupiter Two bird.

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Now I was quick to complain and it was for a very good reason due to very inferior internet speed ( noted in above posts)

After a second installer came out to my residence and aimed me to the new bird changed the modem out and possibly the lnb ( I havent checked the serial yet) I now have above what was advertised internet. I realize that as the bird gets more load on it that it will slow down some and honestly I can live with that.

So with that being said I hope that everyone will be sorted before long and the speeds increase for all.

Here is the latest speed test.

http://testmy.net/db/xoHac70nL

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Now I was quick to complain and it was for a very good reason due to very inferior internet speed ( noted in above posts)

So with that being said I hope that everyone will be sorted before long and the speeds increase for all.

Here is the latest speed test.

http://testmy.net/db/xoHac70nL

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Thanks for the reply but the problem is I am not even getting gen 4 speeds. Top speed of 1.9 kbps , is that really and acceptable speed for this system? Not in my book.

All Im asking for is at leat close to the advertised and promised speeds, nothing more.

Im hoping there is a simple setting somewhere in the modem.

Seriously I want to make this work but if this is what I can expect speed wise what is the sense in keeping it around if my dsl is only .3 kbps slower and hlf the cost.

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Thanks for the reply but the problem is I am not even getting gen 4 speeds. Top speed of 1.9 kbps , is that really and acceptable speed for this system? Not in my book.

All Im asking for is at leat close to the advertised and promised speeds, nothing more.

Im hoping there is a simple setting somewhere in the modem.

Seriously I want to make this work but if this is what I can expect speed wise what is the sense in keeping it around if my dsl is only .3 kbps slower and hlf the cost.

My mistake, I stated kbps instead of mbps.

Also here a 2 recent speed tests, which in my opinion do not come aqnywhere close to the advertised speeds.

http://testmy.net/db/ZKDdY7J9X this morning

http://testmy.net/db/2Oz96XAar 3-17-17

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My mistake, I stated kbps instead of mbps.

Also here a 2 recent speed tests, which in my opinion do not come aqnywhere close to the advertised speeds.

http://testmy.net/db/ZKDdY7J9X this morning

http://testmy.net/db/2Oz96XAar 3-17-17

shadow357 wrote:
Thanks for the reply but the problem is I am not even getting gen 4 speeds. Top speed of 1.9 kbps , is that really and acceptable speed for this system? Not in my book.
All Im asking for is at leat close to the advertised and promised speeds, nothing more.
Im hoping there is a simple setting somewhere in the modem.
Seriously I want to make this work but if this is what I can expect speed wise what is the sense in keeping it around if my dsl is only .3 kbps slower and hlf the cost.

Have you tried sending a PM to one of the admins here?

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wrote:
Thanks for the reply but the problem is I am not even getting gen 4 speeds. Top speed of 1.9 kbps , is that really and acceptable speed for this system? Not in my book.
All Im asking for is at leat close to the advertised and promised speeds, nothing more.
Im hoping there is a simple setting somewhere in the modem.
Seriously I want to make this work but if this is what I can expect speed wise what is the sense in keeping it around if my dsl is only .3 kbps slower and hlf the cost.

Have you tried sending a PM to one of the admins here?

Did you just imply that they sold more packages than the current system can handle? Go fugure. And the're still selling Gen 4. Imagine that. Sounds like fraud, but I'm the dumb one in this mix.

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Did you just imply that they sold more packages than the current system can handle? Go fugure. And the're still selling Gen 4. Imagine that. Sounds like fraud, but I'm the dumb one in this mix.

So, being that this is a \"support Page\" is there not anyone that can answer not only my issue but seems to be many others as well as to the poor speeds that we are getting?

After reading many threads and seeing the same complaints over and over I see no resolution.

Even made sure that I did the tsts as mandated by the admins here and not one single answer. CS via phone is of no help as they only want to upsell and not try to fix the issue.

As Ive stated before I really do want to make this system work but its not looking good at all at this point.

Ive had 2 instances were the internet was at or above the rate I was sold. For a grand total of 5 minutes each.

Once again here are the results but not really sure if anyone that can help really is on here or not.

http://testmy.net/db/ANrOUSBfL

I would honestly be happy with 5 mbps to be honest but with crap internet that this system is showing I may as well go back to my slow (now seems lightning fast) level 1 dsl.

BTW 394 Kbps is my current dl speed REALLY?

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So, being that this is a \"support Page\" is there not anyone that can answer not only my issue but seems to be many others as well as to the poor speeds that we are getting?

After reading many threads and seeing the same complaints over and over I see no resolution.

Even made sure that I did the tsts as mandated by the admins here and not one single answer. CS via phone is of no help as they only want to upsell and not try to fix the issue.

As Ive stated before I really do want to make this system work but its not looking good at all at this point.

Ive had 2 instances were the internet was at or above the rate I was sold. For a grand total of 5 minutes each.

Once again here are the results but not really sure if anyone that can help really is on here or not.

http://testmy.net/db/ANrOUSBfL

I would honestly be happy with 5 mbps to be honest but with crap internet that this system is showing I may as well go back to my slow (now seems lightning fast) level 1 dsl.

BTW 394 Kbps is my current dl speed REALLY?

On a side not. Here is a test from testmy with my what I thought was slow before now. Luckily Ive kept dsl for now.

http://testmy.net/db/YgKvWCyh2

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On a side not. Here is a test from testmy with my what I thought was slow before now. Luckily Ive kept dsl for now.

http://testmy.net/db/YgKvWCyh2

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