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5 system","id":"message:74125","revisionNum":1,"repliesCount":20,"author":{"__ref":"User:user:36315"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:74125"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:74125"},"body@stripHtml({\"truncateLength\":200})":" Just had a gen5 system installed 4 days ago and its looking like a serious mistake. For 3 of the 4 days I let it go so that maybe there was a software update needed and nothing. Speed test have nev...","body@stringLength":"1215","rawBody":"

Just had a gen5 system installed 4 days ago and its looking like a serious mistake.

For 3 of the 4 days I let it go so that maybe there was a software update needed and nothing.

Speed test have never gotten abouve 1.9 kbps which is only .3 kbps faster than my slow dsl.

Called tech support and after about 30 minutes of troubleshooting no dice.

Suddenly I get offered an upgrade to a gen 5 (yup) Really? I just had a gen 5 installed and now they want to upgrade me?

So after all was said and done I agreed to have another installer come out andservice my equipment. Along with that they wanted installation fees. I ask why am I paying for installation when this system is only 4 days old? CS rep states that they have to reaim the dish and install another modem. ??????

All I am asking for is the promised 10mps download speeds and not with what I was left with. It has to be a simple setting that can be made imo. I have agreed to my side of the 2 yr commitment , why cant hughsnet?

It seemd that the cs rep ( I have his name as well) was only interested in sell sell sell.

Any help would be welcomed as to maybe some setting changes or whatever.

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On a side not. Here is a test from testmy with my what I thought was slow before now. Luckily Ive kept dsl for now.

http://testmy.net/db/YgKvWCyh2

","body@stringLength":"255","rawBody":"

On a side not. Here is a test from testmy with my what I thought was slow before now. Luckily Ive kept dsl for now.

http://testmy.net/db/YgKvWCyh2

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So, being that this is a \"support Page\" is there not anyone that can answer not only my issue but seems to be many others as well as to the poor speeds that we are getting?

After reading many threads and seeing the same complaints over and over I see no resolution.

Even made sure that I did the tsts as mandated by the admins here and not one single answer. CS via phone is of no help as they only want to upsell and not try to fix the issue.

As Ive stated before I really do want to make this system work but its not looking good at all at this point.

Ive had 2 instances were the internet was at or above the rate I was sold. For a grand total of 5 minutes each.

Once again here are the results but not really sure if anyone that can help really is on here or not.

http://testmy.net/db/ANrOUSBfL

I would honestly be happy with 5 mbps to be honest but with crap internet that this system is showing I may as well go back to my slow (now seems lightning fast) level 1 dsl.

BTW 394 Kbps is my current dl speed REALLY?

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So, being that this is a \"support Page\" is there not anyone that can answer not only my issue but seems to be many others as well as to the poor speeds that we are getting?

After reading many threads and seeing the same complaints over and over I see no resolution.

Even made sure that I did the tsts as mandated by the admins here and not one single answer. CS via phone is of no help as they only want to upsell and not try to fix the issue.

As Ive stated before I really do want to make this system work but its not looking good at all at this point.

Ive had 2 instances were the internet was at or above the rate I was sold. For a grand total of 5 minutes each.

Once again here are the results but not really sure if anyone that can help really is on here or not.

http://testmy.net/db/ANrOUSBfL

I would honestly be happy with 5 mbps to be honest but with crap internet that this system is showing I may as well go back to my slow (now seems lightning fast) level 1 dsl.

BTW 394 Kbps is my current dl speed REALLY?

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Now I was quick to complain and it was for a very good reason due to very inferior internet speed ( noted in above posts)

After a second installer came out to my residence and aimed me to the new bird changed the modem out and possibly the lnb ( I havent checked the serial yet) I now have above what was advertised internet. I realize that as the bird gets more load on it that it will slow down some and honestly I can live with that.

So with that being said I hope that everyone will be sorted before long and the speeds increase for all.

Here is the latest speed test.

http://testmy.net/db/xoHac70nL

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Now I was quick to complain and it was for a very good reason due to very inferior internet speed ( noted in above posts)

So with that being said I hope that everyone will be sorted before long and the speeds increase for all.

Here is the latest speed test.

http://testmy.net/db/xoHac70nL

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gen 5 system","moderationData":{"__ref":"ModerationData:moderation_data:74471"},"body":"

Hi shadow357,

Welcome and thanks for posting and running those testmy.net speed tests. I've run diagnostics on your site and can certainly escalate your case to our engineers. Please note that it may take a week or more to find out if there will be maintenance scheduled to address your performance concerns.

C0RR0SIVE is correct, I can see you have our new HT2000w WiFi modem, but you are currently pointed at our EchoStar 17 satellite and running on the Gen 4 Prime Plus plan.

As a newly installed customer, we do have Gen 5 upgrade deals available when you call in. If you decide to upgrade to Gen 5, please let me know so I can let engineering know to disregard your escalation.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"postTime":"2017-03-22T16:59:16.970-04:00","lastPublishTime":"2017-03-22T16:59:16.970-04:00","metrics":{"__typename":"MessageMetrics","views":10646},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:74125/message:74471","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDc0NDc4LDc0NDc4","node":{"__ref":"ForumReplyMessage:message:74478"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDc0NDc4LDc0NDg1","node":{"__ref":"ForumReplyMessage:message:74485"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"766","rawBody":"

Hi shadow357,

C0RR0SIVE is correct, I can see you have our new HT2000w WiFi modem, but you are currently pointed at our EchoStar 17 satellite and running on the Gen 4 Prime Plus plan.

How did he UPgrade to the new Gen 5 with a HT2000 modem and stay on an old satellite with a Gen 4 Prime Plus plan?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"116","kudosSumWeight":0,"postTime":"2017-03-22T18:04:20.852-04:00","lastPublishTime":"2017-03-22T18:04:20.852-04:00","metrics":{"__typename":"MessageMetrics","views":10638},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:74125/message:74478","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDc0NDg3LDc0NDg3","node":{"__ref":"ForumReplyMessage:message:74487"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"121","rawBody":"

How did he UPgrade to the new Gen 5 with a HT2000 modem and stay on an old satellite with a Gen 4 Prime Plus plan?

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monicakm,

This is not an upgrade, it is a new install. This was the only equipment that the vendor had at the time.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"118","kudosSumWeight":0,"repliesCount":9,"postTime":"2017-03-22T20:05:08.497-04:00","lastPublishTime":"2017-03-22T20:05:08.497-04:00","metrics":{"__typename":"MessageMetrics","views":9969},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:74125/message:74487","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"128","rawBody":"

monicakm,

This is not an upgrade, it is a new install. This was the only equipment that the vendor had at the time.

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Thanks Liz,

I was beginning to wonder if there would be any solution to this problem.

I would rather have a resolution to my current issue than to be sold an upgrade. My way of thinking is to fix the problem first then we can talk about an upgrade if we can see something decent.

I look forward to seeing what we can work out.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-03-22T19:00:44.357-04:00","lastPublishTime":"2017-03-22T19:00:44.357-04:00","metrics":{"__typename":"MessageMetrics","views":9957},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:74125/message:74485","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"351","rawBody":"

Thanks Liz,

I was beginning to wonder if there would be any solution to this problem.

I would rather have a resolution to my current issue than to be sold an upgrade. My way of thinking is to fix the problem first then we can talk about an upgrade if we can see something decent.

I look forward to seeing what we can work out.

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gen 5 system | Hughesnet Community - 74125