Forum Discussion

mk2's avatar
mk2
Sophomore
2 years ago

Gen 5 Upgrade Modem Requirement

Hello, We have been with Direcway/Hughes since 2007. We were on Gen 4, with a 50 GB plan. Yesterday, (04/06) we discussed upgrading to Gen 5, eventually maybe even Fusion with a Hughes Rep. She was ...
  • Liz's avatar
    Liz
    2 years ago

    Good morning mk2,

     

    Thank you for reaching out, happy to see you upgraded to Gen 5! I ran diagnostics on your site just to be sure your current system setup is working normally and it is so you're OK to return the modem you just received. There should be a return label in the outer pouch of the box of that modem so you can ship it back. 

     

    -Liz

Liz's avatar
Liz
Moderator
2 years ago

Good morning mk2,

 

Thank you for reaching out, happy to see you upgraded to Gen 5! I ran diagnostics on your site just to be sure your current system setup is working normally and it is so you're OK to return the modem you just received. There should be a return label in the outer pouch of the box of that modem so you can ship it back. 

 

-Liz