Forum Discussion
GEN 5 Upgrade Problems
Thanks for your help Amanda. I have been monitoring my receiver signal strengh and it has been ranging from 68 to 73. My speed tests show a large variation and exceed 25Mbps in some situations. This is definitly a beneficial upgrade. I look forward to your help in the future.
Hello yaojon,
Currently you are receiving at target or better-than-target signal strength. The average for your area sits at SQF 68 as of yesterday and currently I show you are at SQF 71. I do see you are within Beam 55, which is currently in the process of having performance improvements implemented. As of 6/08/18, the plan is to see improvements in your area in about a month, so we're looking at early July. Please check your private messages as I am going to send you some more information.
Thank you,
Amanda
I thank everyone for their comments.
I can definitly get > 25 Mbps during the bonus period when I shut down the WiFi and run my Windows 10 PC using the Ethernet cable. I have been away from home much of the time since my Gen 5 upgrade and have had limited time to fully check performance especially during the day.
Here are a couple issues: To avoid Windows Update I need to run my PC as a metered connection and this option is only available with a WiFi connection. Windows can easliy burn up half my allottment with one cumlative update. I ran some tests this morning and it looks like my down speed drops to 5-10 Mbps when using a WiFi connection. It will take me about a week to fully check the day time performance and I might as well wait for the upcomming improvements.
In my previose set up I disabled Turbopage on the advise of a HugesNet tech in order to make streaming possible.
Overall it looks like I will be very happy with my upgrade.
I run an ethernet connection and can still get metered.
Thanks, I switched source Eathernet went to "Status" and set as metered on. Three qwick tests: 7.84 Miami. 15.32 Dallas and 25.96 Chicago, definitly improvement.
Hello! I'm going to try to explain this as painlessly as possible. I've stolen some graphics from our website and re-arranged them :)
First, we build a cool satellite and shoot it into space. We test it out and make sure it's working as intended then open it up to the general public. Once it's on the rocket and blasting off, we can only make adjustments to the panel angles, position, stuff like that. Most of the time the birds go up with extra equipment on board for future implementations (like the 4x4 switch on a truck). When we refer to "beams", they are technically known as spot beams but do what you think they do - "shine" down a blanket of coverage over the US to provide our services!
When you see us say things like "performance improvements" or "network changes", we're referring to changes being made in 1 or 2 places (sometimes both). One may be at the Gateway, which are manned buildings filled with hardware we use to move traffic around. There are many across America, Mexico and Canada.
The improvements or changes can come in the form of a couple of common forms like updated hardware or coding changes made at the Gateway or deployed right to your modem through a firmware update that gets automatically downloaded to your modem. These are usually reserved for small tweaks and changes.
In your case, the improvements are being made at the Gateway. I hope I was able to get that across clearly!
