Forum Discussion
GEN-5 Video Data Saver
I've just upgraded to GEN-5. Working great thus far! I have no clue though how to turn on and off the Video Data Saver feature (other than you are supposed to be able to). Would appreciate a little h...
Okay, here's the deal. I called support and they have created a case. They could also not see the video optimization options showing up for my account at any of the places they were supposed to be. GEN-5 being so new in my area seems to be the issue. Case number assigned and solution to be worked on. Very nice, knowledgable, determined young man helped. Yes he had an accent. No, that wasn't a problem. He was a bulldog in his desire to be of service.
The Hughesnet Status Meter on your PC should at least show it. Make sure that it is version 6.6.0. Right click on the icon in your taskbar and select "About" to check the version. The video settings will be the fifth and last option on the left side of the opened Status Meter.
As for the app...you got me.
There shouldn't be anything on the modem you need to activate. I still have Gen4 and the HT1100 and my Status Meter is showing the video setting, though I can't use it because I don't have Gen5.
The system needs to see that you do have a Gen5 account available otherwise it wont display the Video Data Saver options...
It did appear for awhile on mine but now is gone. Think they caught it was showing on Gen 4 and nixed it.
Okay, here's the deal. I called support and they have created a case. They could also not see the video optimization options showing up for my account at any of the places they were supposed to be. GEN-5 being so new in my area seems to be the issue. Case number assigned and solution to be worked on. Very nice, knowledgable, determined young man helped. Yes he had an accent. No, that wasn't a problem. He was a bulldog in his desire to be of service.
larrykelly wrote:Okay, here's the deal. I called support and they have created a case. They could also not see the video optimization options showing up for my account at any of the places they were supposed to be. GEN-5 being so new in my area seems to be the issue. Case number assigned and solution to be worked on. Very nice, knowledgable, determined young man helped. Yes he had an accent. No, that wasn't a problem. He was a bulldog in his desire to be of service.
I worded my reply badly. Was trying to say looks like they nixed it appearing on Gen 4 systems. Not that it was, or should be, nixed for those on Gen 5. Glad you got in touch with someone who could help and elevated the problem.
