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haroldo_psf
Freshman
8 years ago
Solved

Gen5 Awful Performance - Just can't browse the net.

I am appalled at the service I have with Hughesnet and the Gen5 equipment. I simply cannot browse sites like amazon.com, squareup.com, and many others.  I am now stuck after having bought the equipm...
Performance
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GabeU
Distinguished Professor IV
8 years ago
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Gwalk900

 

Could it make any difference trying it directly connected vs Wi-Fi?  

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Gwalk900
Honorary Alumnus
8 years ago
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GabeU wrote:

Gwalk900

 

Could it make any difference trying it directly connected vs Wi-Fi?  

Yes!

There are a number of wireless adaptor settings as well as distance/interferance issues that can affect wireless performance.

When troubleshooting an issue always reduce the number of variables to the minimum.

 

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Awful Performance - Just can't browse the net.","id":"message:76892","revisionNum":4,"repliesCount":16,"author":{"__ref":"User:user:38458"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:76892"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:76892"},"body@stripHtml({\"truncateLength\":200})":" I am appalled at the service I have with Hughesnet and the Gen5 equipment. I simply cannot browse sites like amazon.com, squareup.com, and many others.  I am now stuck after having bought the equipm...","body@stringLength":"1650","rawBody":"

I am appalled at the service I have with Hughesnet and the Gen5 equipment. I simply cannot browse sites like amazon.com, squareup.com, and many others. 

I am now stuck after having bought the equipment and signed up for a 2 year contract. I am will see about the legal ways to return everything and get out of the contract.

I have been on the phone with tech support 2 or 3 times, each time over an hour. 

Yes, I rebooted the modem. Yes I disabled web acceleration.

I have seen other threads here which show other Gen5 users also are having the exact same issues, like:

https://community.hughesnet.com/t5/Tech-Support/GEN-5-Wifi-Router-Issues/td-p/75565

or

https://community.hughesnet.com/t5/Tech-Support/Issues-with-HT2000W/m-p/76115#U76115

 

What is this!? I am  so angry after having invested over $400 including equipment and I simply cannot use the service for the most mundane things. 

I can check gmail and make wifi phone calls, and that's pretty much it. 

Is there any thing else I can try before going through legal ways of ditching this service and getting my money back due to Hughesnet not proviging their end of the contract?

My neighbors keep asking what do I think of the new service, and each time I tell them they just cannot belive it. I should have listened and gone with excede. Shame on me.

","kudosSumWeight":2,"postTime":"2017-04-28T12:06:30.094-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:76892_4"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":8637},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:76892":{"__typename":"Conversation","id":"conversation:76892","solved":true,"topic":{"__ref":"ForumTopicMessage:message:76892"},"lastPostingActivityTime":"2017-05-03T09:39:40.858-04:00","lastPostTime":"2017-05-03T09:39:40.858-04:00","unreadReplyCount":16,"isSubscribed":false},"ModerationData:moderation_data:76892":{"__typename":"ModerationData","id":"moderation_data:76892","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:76892_4":{"__typename":"Revision","id":"revision:76892_4","lastEditTime":"2017-04-28T14:07:54.472-04:00"},"ForumReplyMessage:message:76919":{"__typename":"ForumReplyMessage","id":"message:76919","conversation":{"__ref":"Conversation:conversation:76892"},"author":{"__ref":"User:user:13420"},"revisionNum":1,"uid":76919,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Gen5 Awful Performance - Just can't browse the net.","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:76919"},"parent":{"__ref":"ForumReplyMessage:message:76916"},"body":"
GabeU wrote:

Gwalk900

 

Could it make any difference trying it directly connected vs Wi-Fi?  

Yes!

There are a number of wireless adaptor settings as well as distance/interferance issues that can affect wireless performance.

When troubleshooting an issue always reduce the number of variables to the minimum.

 

","body@stringLength":"783","rawBody":"
wrote:

 

Could it make any difference trying it directly connected vs Wi-Fi?  

Yes!

There are a number of wireless adaptor settings as well as distance/interferance issues that can affect wireless performance.

When troubleshooting an issue always reduce the number of variables to the minimum.

 

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Hi Liz

Thanks for the link. This past weekend out of desperation I tried some reset procedure posted on a previous thread (reset button for 3s then WPS for another 30). Not sure if that is correct, but after doing this, and then a power cycle (had to do that because all lights went dead after the reset), it just magically started to work, so I don't want to touch it.

I am now able to browse normally, my smart TV has full network connectivity (amazon videos, netflix, etc), my Synology server is fully accessible from outside, my wife can do work on square, and life is beautiful. 

If things go south again I'll diasable the UPnP as the link suggests.

I wonder though, if this is a known issue as the link states, wouldn't hughesnet want to have this feature diabled by default? that would save everyone a lot of headache. 

Anyway, thanks for your help, I'm marking this as solved 

 

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Hi Liz

Thanks for the link. This past weekend out of desperation I tried some reset procedure posted on a previous thread (reset button for 3s then WPS for another 30). Not sure if that is correct, but after doing this, and then a power cycle (had to do that because all lights went dead after the reset), it just magically started to work, so I don't want to touch it.

I am now able to browse normally, my smart TV has full network connectivity (amazon videos, netflix, etc), my Synology server is fully accessible from outside, my wife can do work on square, and life is beautiful. 

If things go south again I'll diasable the UPnP as the link suggests.

I wonder though, if this is a known issue as the link states, wouldn't hughesnet want to have this feature diabled by default? that would save everyone a lot of headache. 

Anyway, thanks for your help, I'm marking this as solved 

 

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Gwalk900

 

Could it make any difference trying it directly connected vs Wi-Fi?  

","body@stringLength":"297","rawBody":"

 

Could it make any difference trying it directly connected vs Wi-Fi?  

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