Forum Discussion

Danny89's avatar
Danny89
Junior
3 years ago

Gettin those Severe Speed Issues Again, and Web Acceleration is not supported?

Hey, im on throttle except for my Bonus Zone(currently 11GB). Im getting speeds as low as 13kB/s according to TestMy. I havent done a battery of tests yet though. But ive noticed that on the System S...
Performance
Severe Slowness
  • Liz's avatar
    Liz
    3 years ago

    Hi folks,

     

    Regarding WAS, “Web Acceleration Not Supported” is a normal condition.  Hughes continuously updates configuration and technology to maximize user performance.  Web Acceleration technology developed by Hughes accelerates non-secure (HTTP) web browsing by pre-fetching certain content, minimizing the impact of the round-trip delay over the satellite.  However, the vast majority of web content is now secure (HTTPS), so Web Acceleration has no benefit for most web browsing. Hughes is turning down the Web Acceleration components in certain areas to evaluate the performance impact, if any, as part of our normal network maintenance and optimization.

     

    Also, reduced speeds under the Fair Access Policy can fluctuate as much as when not subject to the policy, so we can't guarantee any sort of range under that circumstance.

     

    -Liz

maratsade's avatar
maratsade
Distinguished Professor IV
3 years ago

Are you on Gen 5, Gen 4, or something else?

  • Danny89's avatar
    Danny89
    Junior
    3 years ago

    Gen 5, according to my system information its using the Echostar-19-NAD. Ive never seen it do this before, it just has a no symbol next to it, along with not supported

    Edit: Im at 9.9GB of Bonus Zone Data left, and my speeds have increased based on my last test, but since I had a similar problem before, gotta bring it up, AND this new web acceleration one is utterly abnormal

    Edit 2: As of right now, even with Web Acceleration "not supported", it doesnt seem to be bothering anything on my end, and my speeds are running at what they generally are during FAP Condition, for now. When I had this issue in August it would do that for a little while(and did yesterday morning too) then it would dive into the barely above Dial Up speeds

    Also, according to the diagnostics under advanced, everything next to Web Acceleration(N), DNS Acceleration(N) and DNS Acceleration(I) is check marks saying its running properly. Maybe a glitch in the system information?

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      3 years ago

      Someone else just posted about their web acceleration showing "not supported."  Could be a more widespread issue.  Liz  or another rep will have to check from their side to see what's going on. 

      • Danny89's avatar
        Danny89
        Junior
        3 years ago

        Hopefully the Web Accelerator wont become Hughes' version of a McDonald's ice cream machine :P