Forum Discussion

cbynum's avatar
cbynum
Spectator
12 months ago

HELP

Hello I am new to the group and new to Hughesnet. I had my Hughesnet Internet installed on Thursday 01/11/2024 around 6:30 p.m. I worked all day the next day. Today is my first day home and excited a...
Performance
maratsade's avatar
maratsade
Distinguished Professor IV
12 months ago

Sounds like the problem is the modem needs to be activated. The Hughesnet reps on this site can help, but they won't be here until next week.  While you wait, you may want to try calling again and see if the phone rep can help you activate the modem. Maybe call very early or very late to see if you can shorten the on-hold time. 

 

I hope you can get this frustrating situation resolved quickly. 

  • cbynum's avatar
    cbynum
    Spectator
    12 months ago

    Thank you for your response! I will definitely try them again first thing. 

    • Remy's avatar
      Remy
      Moderator
      12 months ago

      cbynum,

       

      Thank you for reaching out! I see it's your first post here. Welcome to the Community! Were you able to have your issue resolved?

       

      Thanks,

      Remy

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