HOLD HUGHESNET ACCOUNTABLE Oklahoma Senate Bill 1514-Amending the Oklahoma Consumer Protection Act
SB1514 Amends the Oklahoma Consumer Protection Act by adding the following language. 33. Falsely represents, knowingly or with reason to know, that Internet services provided to the consumer's ...
Sad times when a response has to support the fact that they don't have to do what they represent they can do.
Fortunately, I know the attorneys involved. HUGHESNET representing they can provide 25 mbps when my average is less than 2 mbps is precisely the meaning in the new bill.
HOLD HUGHESNET ACCOUNTABLE Oklahoma Senate Bill 1514-Amending the Oklahoma Consumer Protection Act
SB1514
Amends the Oklahoma Consumer Protection Act by adding the following language.
33. Falsely represents, knowingly or with reason to know, that Internet services provided to the consumer's location are capable of being supplied at speeds or rates advertised, represented or contracted.
Passed the state Senate and now pending in the House!
Oklahomans,
Contact your representative in support of this bill. HOLD HUGHESNET ACCOUNTABLE FOR THE SLOW SERVICE PROVIDED.
They can and do provide up to 25+ Mbps and I'm still on Gen4. It does depend on many factors at any given time such as beam/gateway loading, weather at gateway and user location, user end WiFi location and distance, etc. And bottom line like was already said, it is not guaranteed 24/7. They will work with those who actually want help to improve poor consistant speed.
HughesNet service is available in the contiguous U.S., Alaska and Puerto Rico. Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours. In addition, when connected to the Service using Wi-Fi, the user’s experience will vary based on the proximity to the Wi-Fi source and the strength of the signal, and its usage is subject to the Fair Access Policy.
The listed speeds are only available in the footprint of the EchoStar XVII and EchoStar XIX Satellites. The HughesNet Gen5 Service with speeds of up to25 mbps down and 3 mbps up is available within the contiguous United States. Speeds in parts of Alaska will be slower.
I've had technicians out here several times reaiming satellite. I have heard the same canned excuses from their poor representatives...I have accepted that after 12 months that HUGHESNET just can't accomplish what they adverstise where I live. Contract up...i go strictly to cell data which is 4x as fast as the speed provided. You say they will work to improve...I again say 12 months with no progress....
I reviewed your account again and see that we've already done the repoint, which was the final option we had for improving your service. Rather than circle around to the same responses,I have placed a note on your account that will allow you to cancel your service with no termination fee. You will not need to wait those 12 months and can go ahead and cancel today (you'll need to call 8663473292, request to speak to account management to cancel and reference case # 110981889 to the account management agent you speak with.
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HUGHESNET ACCOUNTABLE Oklahoma Senate Bill 1514-Amending the Oklahoma Consumer Protection Act","id":"message:97966","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:57640"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:97966"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:97966"},"body@stripHtml({\"truncateLength\":200})":" SB1514 Amends the Oklahoma Consumer Protection Act by adding the following language. 33. Falsely represents, knowingly or with reason to know, that Internet services provided to the consumer's ...","body@stringLength":"566","rawBody":"
SB1514
Amends the Oklahoma Consumer Protection Act by adding the following language.
33. Falsely represents, knowingly or with reason to know, that Internet services provided to the consumer's location are capable of being supplied at speeds or rates advertised, represented or contracted.
Passed the state Senate and now pending in the House!
Oklahomans,
Contact your representative in support of this bill. HOLD HUGHESNET ACCOUNTABLE FOR THE SLOW SERVICE PROVIDED.
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They can and do provide up to 25+ Mbps and I'm still on Gen4. It does depend on many factors at any given time such as beam/gateway loading, weather at gateway and user location, user end WiFi location and distance, etc. And bottom line like was already said, it is not guaranteed 24/7. They will work with those who actually want help to improve poor consistant speed.
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They can and do provide up to 25+ Mbps and I'm still on Gen4. It does depend on many factors at any given time such as beam/gateway loading, weather at gateway and user location, user end WiFi location and distance, etc. And bottom line like was already said, it is not guaranteed 24/7. They will work with those who actually want help to improve poor consistant speed.
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Sad times when a response has to support the fact that they don't have to do what they represent they can do.
Fortunately, I know the attorneys involved. HUGHESNET representing they can provide 25 mbps when my average is less than 2 mbps is precisely the meaning in the new bill.
HOLD HUGHESNET ACCOUNTABLE Oklahoma Senate Bill 1514-Amending the Oklahoma Consumer Protection Act
SB1514
Amends the Oklahoma Consumer Protection Act by adding the following language.
33. Falsely represents, knowingly or with reason to know, that Internet services provided to the consumer's location are capable of being supplied at speeds or rates advertised, represented or contracted.
Passed the state Senate and now pending in the House!
Oklahomans,
Contact your representative in support of this bill. HOLD HUGHESNET ACCOUNTABLE FOR THE SLOW SERVICE PROVIDED.
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Sad times when a response has to support the fact that they don't have to do what they represent they can do.
Fortunately, I know the attorneys involved. HUGHESNET representing they can provide 25 mbps when my average is less than 2 mbps is precisely the meaning in the new bill.
HOLD HUGHESNET ACCOUNTABLE Oklahoma Senate Bill 1514-Amending the Oklahoma Consumer Protection Act
SB1514
Amends the Oklahoma Consumer Protection Act by adding the following language.
33. Falsely represents, knowingly or with reason to know, that Internet services provided to the consumer's location are capable of being supplied at speeds or rates advertised, represented or contracted.
Passed the state Senate and now pending in the House!
Oklahomans,
Contact your representative in support of this bill. HOLD HUGHESNET ACCOUNTABLE FOR THE SLOW SERVICE PROVIDED.
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I've had technicians out here several times reaiming satellite. I have heard the same canned excuses from their poor representatives...I have accepted that after 12 months that HUGHESNET just can't accomplish what they adverstise where I live. Contract up...i go strictly to cell data which is 4x as fast as the speed provided. You say they will work to improve...I again say 12 months with no progress....
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Hi NotHappy
I reviewed your account again and see that we've already done the repoint, which was the final option we had for improving your service. Rather than circle around to the same responses,I have placed a note on your account that will allow you to cancel your service with no termination fee. You will not need to wait those 12 months and can go ahead and cancel today (you'll need to call 8663473292, request to speak to account management to cancel and reference case # 110981889 to the account management agent you speak with.
Thank you,
Amanda
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HughesNet service is available in the contiguous U.S., Alaska and Puerto Rico. Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours. In addition, when connected to the Service using Wi-Fi, the user’s experience will vary based on the proximity to the Wi-Fi source and the strength of the signal, and its usage is subject to the Fair Access Policy.
The listed speeds are only available in the footprint of the EchoStar XVII and EchoStar XIX Satellites. The HughesNet Gen5 Service with speeds of up to25 mbps down and 3 mbps up is available within the contiguous United States. Speeds in parts of Alaska will be slower.
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Sigh yourself...
Small print won't save you on this one.
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Sigh yourself...
Small print won't save you on this one.
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Thank you, Amanda. I will make that call tomorrow.
Have a great evening!
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Tomorrow if it starts slowing down, can you avoid pulling the plug and run tests and let us know what happens over time? Get 2-3 days of that if it continues, and attempt 2-3 days of removing power and inform us of the results...
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I seem to be the next victim. The service was unusable for an hour last nite, I rebooted the modem - no help.
This morming I usually have 30+ Mbs speed, now in the 20's..
This is a disappointment after a great service until 2 weeks ago. Now sometimes unusable.
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Hi Alex,
\n
\n
Thanks for this update, I'll let the engineers know. Curious, before you run the testmy.net tests are you selecting the 25 MB test file size?
\n
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Tomorrow if it starts slowing down, can you avoid pulling the plug and run tests and let us know what happens over time? Get 2-3 days of that if it continues, and attempt 2-3 days of removing power and inform us of the results...
Hi C0RR0SIVE, I will be able to do that today but I head out tomorrow afternoon to get my Geek down and attending a yearly Amiga (remember Commodore Computers from the olden days) Computer Faire. I have been using computers since the 70s so enjoy my retro Atari, Commodore, and Amiga systems from days gone by. ;-)
But when I get back I will try this. Thanks for the note.
TJ
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If you meet The 8-bit Guy, get his autograph for me~!!! :D J/k >.>
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