Forum Discussion

dklawjr2's avatar
dklawjr2
New Poster
5 years ago

HT 2000 install failed

Plugged in new gen 5 modem.  Powered on-wifi turned on. Waited...no application install.  It's now been 18 hours.  Can the install process be initiated remotely?
install failed
  • dklawjr2's avatar
    dklawjr2
    5 years ago

    Yes.  Important to note that HughesNet support was outstanding.  2 calls, no wait time.  Advanced technician was patient, knowledgable and helpful.  Ended up with a on-site technician.  15 minute visit.  All set.  Impressive

GabeU's avatar
GabeU
Distinguished Professor IV
dklawjr2 wrote:

Plugged in new gen 5 modem.  Powered on-wifi turned on. Waited...no application install.  It's now been 18 hours.  Can the install process be initiated remotely?

Is the modem a replacement HT2000W that HughesNet sent to you?  

dklawjr2's avatar
dklawjr2
New Poster
5 years ago

Yes.  Important to note that HughesNet support was outstanding.  2 calls, no wait time.  Advanced technician was patient, knowledgable and helpful.  Ended up with a on-site technician.  15 minute visit.  All set.  Impressive

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago

    dklawjr2 

     

    That's good to hear.  I'm glad they got it straightened out for you.  :)