Forum Discussion

Bugman2112's avatar
Bugman2112
Sophomore
6 years ago

HT2000W Modem Help

Hello, How can I get a replacement HT2000W modem? This weekend, I noticed the WiFi was no longer broadcasting. I attempted to do a hard reset several time. I also directly connected my laptop via...
  • Bugman2112's avatar
    Bugman2112
    6 years ago

    Modem arrived today.

    Plugged in, followed directions.

    Everything seems fine and back to normal.

    Thank You

     

Bugman2112's avatar
Bugman2112
Sophomore

Hello,

How can I get a replacement HT2000W modem?

This weekend, I noticed the WiFi was no longer broadcasting.

I attempted to do a hard reset several time.

I also directly connected my laptop via ethernet cable.

Nothing.  Maybe a power surge or somehting took it out.

What is the quickest way to get a replacement? Will I need a visit also to get it configured, or can I be walked through that?

Thanks,

Brian

 

Amanda's avatar
Amanda
Moderator
6 years ago

Hello Bugman2112,

 

I'm currently running diagnostics on your HughesNet equipment and attempting to troubleshoot it to restore functionality. If we do need to replace the modem, I can put that order in for you. The replacement process is just as easy as plugging in the new modem. 

 

Thanks,

Amanda