Forum Discussion

Bugman2112's avatar
Bugman2112
Sophomore
6 years ago

HT2000W Modem Help

Hello, How can I get a replacement HT2000W modem? This weekend, I noticed the WiFi was no longer broadcasting. I attempted to do a hard reset several time. I also directly connected my laptop via...
  • Bugman2112's avatar
    Bugman2112
    6 years ago

    Modem arrived today.

    Plugged in, followed directions.

    Everything seems fine and back to normal.

    Thank You

     

Bugman2112's avatar
Bugman2112
Sophomore

Hello,

How can I get a replacement HT2000W modem?

This weekend, I noticed the WiFi was no longer broadcasting.

I attempted to do a hard reset several time.

I also directly connected my laptop via ethernet cable.

Nothing.  Maybe a power surge or somehting took it out.

What is the quickest way to get a replacement? Will I need a visit also to get it configured, or can I be walked through that?

Thanks,

Brian

 

Amanda's avatar
Amanda
Moderator
6 years ago

Hi Bugman2112,

 

I've done some adjustments to the modem in hopes that this gets you back up and running. Can you test out your connectivity?

 

Thanks

Amanda

  • Bugman2112's avatar
    Bugman2112
    Sophomore
    6 years ago

    Hello, just got back home from work.

    Tested everything out and the problem still remains.... No broadcasted WiFi signal to connect to, or ethernet network either.

    All the front panel lights are on, except for the LAN.

    Thanks,

    Brian