Forum Discussion
HT2000W Red Power Light, White System and White Receive lights
Okay, sounds like the modem might think its overheating and putting itself in this state, so we will need to replace it after all. I will be shipping you a new modem at no cost. The box it arrives in will have a pouch with a pre-paid shipping label that you can use to send back the old one to us. Because of the holidays and upcoming weather, it may take a few days to receive the modem. Though it might not be overheating, leaving the modem plugged in to power isn't recommended just as a precaution. I am also going to be sure to credit you for your time without service. Let me know if you have any other questions or concerns.
Have a safe and happy New Years!
Amanda
Good morning Mindiefish,
Welcome to our community! I appreciate you providing great detail in your post as this helps us diagnose much faster. A red power light means that the modem is overheating and should be moved to a well ventilated area. In the process of resetting, did you notice if the modem felt hot? If the modem does not actually get hot but the power light still turns red, we may need to replace the modem.
Thank you,
Amanda
