Modem Lights go off HT2000W-System, Transmit & Lan
Every thing stops when lights go out. Dont know when they will do it. Wrote tech sup, asked to get call back by 5pm friday, recieved the following Thursday. So hard to get ahold of them. Ready to box it up and change providers. So tired of slow speeds and not on when you want to use it.-Echostar 19
"lights go out" - can you be a little more specific: which lights? All? Or, just the ones you mention? Might be a silly question, but it's pertinent.
If it's just system/transmit/receive and/or LAN light: 1. Go to http://192.168.0.1/limited.html#!/state_code/state_code_monitor and tell us the Last Error State Code. There might be a long list of those, but really just interested in that one. You might want to take a screen shot and post it here, just remember to edit out part of the image with the SAN/DSS code on it - you don't want that made publicly available.
3. When does this typically happen? When it is raining, heavily clouded, windy? Otherwise, what kind of weather are your experiencing?
4. Are there any kinds of foliage within 40 degrees in any direction around the dish? Any branches possibly hanging in front or to the side?
5. What about where it seems to be aimed? Is it shooting through some trees? Has someone possibly built a structure that could be blocking your signal?
6. Where exactly is the dish mounted? Is it on a pole or on your roof?
Some other things to check that are mostly power-related but may be relevant:
1. Is the power plug firmly seated in the back of the modem or is it loose? Same for the cord on the power brick.
2. Is the power cord plugged directly into a wall socket? Or are you using a power strip or UPS? If you are using a power strip or UPS, try going directly to the wall. Those devices may be limiting the power to the modem (which also powers the transceiver at the dish) to below acceptible levels.
3. Is the cable's F-connector firmly connected in the back of the modem, and (if done this way) is the other end of the cable firmly connected where it's mounted at the wall? Both should be fairly finger tight and not feel loose or 'stripped' when you touch it. If it's phyiscially possible, you might also try to to inspect the cable at the dish's transceiver.
I see it's your first post here, so welcome to the community! I am sorry to hear about your frustration with slow speeds. After running some diagnostics, I did find that we need to get a tech out to you. I have set you up for Monday Aug. 13th between 11:00 AM and 2:00 PM. If this date or time does not work for you, you can call 1 866 347 3292 and reference case ID # 114391568 to reschedule a better time for you. If you have any further questions please ask! Thanks!
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Every thing stops when lights go out. Dont know when they will do it. Wrote tech sup, asked to get call back by 5pm friday, recieved the following Thursday. So hard to get ahold of them. Ready to box it up and change providers. So tired of slow speeds and not on when you want to use it.-Echostar 19
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Every thing stops when lights go out. Dont know when they will do it. Wrote tech sup, asked to get call back by 5pm friday, recieved the following Thursday. So hard to get ahold of them. Ready to box it up and change providers. So tired of slow speeds and not on when you want to use it.-Echostar 19
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Modem Lights go off HT2000W-System, Transmit & Lan","moderationData":{"__ref":"ModerationData:moderation_data:103298"},"body":"
\"lights go out\" - can you be a little more specific: which lights? All? Or, just the ones you mention? Might be a silly question, but it's pertinent.
If it's just system/transmit/receive and/or LAN light: 1. Go to http://192.168.0.1/limited.html#!/state_code/state_code_monitor and tell us the Last Error State Code. There might be a long list of those, but really just interested in that one. You might want to take a screen shot and post it here, just remember to edit out part of the image with the SAN/DSS code on it - you don't want that made publicly available.
3. When does this typically happen? When it is raining, heavily clouded, windy? Otherwise, what kind of weather are your experiencing?
4. Are there any kinds of foliage within 40 degrees in any direction around the dish? Any branches possibly hanging in front or to the side?
5. What about where it seems to be aimed? Is it shooting through some trees? Has someone possibly built a structure that could be blocking your signal?
6. Where exactly is the dish mounted? Is it on a pole or on your roof?
Some other things to check that are mostly power-related but may be relevant:
1. Is the power plug firmly seated in the back of the modem or is it loose? Same for the cord on the power brick.
2. Is the power cord plugged directly into a wall socket? Or are you using a power strip or UPS? If you are using a power strip or UPS, try going directly to the wall. Those devices may be limiting the power to the modem (which also powers the transceiver at the dish) to below acceptible levels.
3. Is the cable's F-connector firmly connected in the back of the modem, and (if done this way) is the other end of the cable firmly connected where it's mounted at the wall? Both should be fairly finger tight and not feel loose or 'stripped' when you touch it. If it's phyiscially possible, you might also try to to inspect the cable at the dish's transceiver.
\"lights go out\" - can you be a little more specific: which lights? All? Or, just the ones you mention? Might be a silly question, but it's pertinent.
If it's just system/transmit/receive and/or LAN light: 1. Go to http://192.168.0.1/limited.html#!/state_code/state_code_monitor and tell us the Last Error State Code. There might be a long list of those, but really just interested in that one. You might want to take a screen shot and post it here, just remember to edit out part of the image with the SAN/DSS code on it - you don't want that made publicly available.
3. When does this typically happen? When it is raining, heavily clouded, windy? Otherwise, what kind of weather are your experiencing?
4. Are there any kinds of foliage within 40 degrees in any direction around the dish? Any branches possibly hanging in front or to the side?
5. What about where it seems to be aimed? Is it shooting through some trees? Has someone possibly built a structure that could be blocking your signal?
6. Where exactly is the dish mounted? Is it on a pole or on your roof?
Some other things to check that are mostly power-related but may be relevant:
1. Is the power plug firmly seated in the back of the modem or is it loose? Same for the cord on the power brick.
2. Is the power cord plugged directly into a wall socket? Or are you using a power strip or UPS? If you are using a power strip or UPS, try going directly to the wall. Those devices may be limiting the power to the modem (which also powers the transceiver at the dish) to below acceptible levels.
3. Is the cable's F-connector firmly connected in the back of the modem, and (if done this way) is the other end of the cable firmly connected where it's mounted at the wall? Both should be fairly finger tight and not feel loose or 'stripped' when you touch it. If it's phyiscially possible, you might also try to to inspect the cable at the dish's transceiver.
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Couldnt get the state code button you posted to work.
Couldnt get the state code button you posted to work.
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Hello Hunter74083,
\n\n
\n\n
I see it's your first post here, so welcome to the community! I am sorry to hear about your frustration with slow speeds. After running some diagnostics, I did find that we need to get a tech out to you. I have set you up for Monday Aug. 13th between 11:00 AM and 2:00 PM. If this date or time does not work for you, you can call 1 866 347 3292 and reference case ID # 114391568 to reschedule a better time for you. If you have any further questions please ask! Thanks!
I see it's your first post here, so welcome to the community! I am sorry to hear about your frustration with slow speeds. After running some diagnostics, I did find that we need to get a tech out to you. I have set you up for Monday Aug. 13th between 11:00 AM and 2:00 PM. If this date or time does not work for you, you can call 1 866 347 3292 and reference case ID # 114391568 to reschedule a better time for you. If you have any further questions please ask! Thanks!
\n\n
*Felicia*
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Thank you very much Felicia. System is running like it should now. Tech knew his systems. Thank you again..
Thank you very much Felicia. System is running like it should now. Tech knew his systems. Thank you again..
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Hunter74083,
\n\n
You are very welcome! Glad to hear you're up and running again.
You are very welcome! Glad to hear you're up and running again.
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