My Acer has a Qualcomm Atheros AR956x adapter, which is supposed to work at both 2.4Ghz and 5Ghz, but may not be using the 5Ghz band in this particular system.
The Dell has a "Dell Wireless 1705 802.11b|g|n" adapter, but it may only work at 2.4Ghz.
My Sony TV has a b|g|n card, but after further reading it only works at 2.4Ghz.
So, as it turns out, it's possible that none of the three things I have will connect to 5Ghz, so that may actually be the problem.
I guess I should have done a little more research.
GabeU, you're right. I just tried logging in to Testmy using Verizon wireless, and it works just fine without me having to tick "remember me." I wonder what changed, but at least there's a workaround, and it might go back to normal in the future.
Do you know if anything has changed recently with Hughesnet that could be causing this issue, and the issue of testmy not seeing Hughesnet as a provider? I have no idea if it's happening with everyone on Hughesnet, or just those on specific Gateways, or if it could even be tied to those with specific types of devices that have like components, or whatever else could be in common, but it's becoming clearer that it's tied to us having Hughesnet.
But, with that said, this obviously isn't some emergency thing, or something that's all that important when compared to other things, so it's really only a general question, as I know other types of things have higher priority than something that is not much more than a minor incovenience. I just didn't know if maybe there was a known system wide, or gateway specific, update or system change or something of the like that could have caused this to start happening. I only became aware of the log in issue after maratsade posted about it in this thread, but the non ISP recognition at testmy started, for me, somewhere between July 15th and July 18th, if that helps at all. You can see it drop the ISP recognition around that time.... http://testmy.net/quickstats/Gabe1972
We don't seem to be having much luck on testmy's own forum with either issue.
Thanks for posting, GabeU. It's certainly a curious thing. I will run a speed test using Verizon, to see if that shows the provider. ETA: No provider name with the Verizon test either.
I'm unaware of anything specific that's been changed. It's hard to tell because our network engineers are constantly maintaining the network to provide optimal service for all, and right now we just know they are testing and observing multiple gateways to address the abnormal slow speeds some of our Gen 5 customers are reporting.
Thanks, Liz. I knew that with all of the things that are going on there would probably be nothing that would have stuck out to you, but I figured I would ask, just in case. And, again, in the scheme of things, this is relatively unimporant, and really nothing more than a minor inconvenience. I see now that maratsade has done a speed test with Verizon and it didn't show that provider, either, so it's more than likely that the two things that are happening (no provider and no login) are pure coincidence, and may have nothing to do with Hughesnet, itself.
I tried with yet another ISP, and it's the same thing. Maybe it's a Testmy issue.
According to a recent post on the testmy forum thread, it's a problem with testmy not detecting IPv6 addresses correctly. I turned off IPv6 and Web Acceleration, which I guess utilizes IPv6 (according to the poster), and it then detected that I was on Hughesnet. I turned everything back on, but at least the problem is now identified, or so it seems.
I tried with yet another ISP, and it's the same thing. Maybe it's a Testmy issue.
According to a recent post on the testmy forum thread, it's a problem with testmy not detecting IPv6 addresses correctly. I turned off IPv6 and Web Acceleration, which I guess utilizes IPv6 (according to the poster), and it then detected that I was on Hughesnet. I turned everything back on, but at least the problem is now identified, or so it seems.
I've tried it with other ISPs (different computers, different sites, different ISPs) and they're also not recognized, so it may be an issue with Tesmy.net.
The bad thing is there is no longer a compiled result for all testers on a particular ISP. If a Testmy.net problem I hope they get it fixed. Maybe they can't afford the server storage space.
Still issue with Testmy.net not recogonizing any HughesNet info. Wonder what changed and which side it on?
It seems that it may be something related to it's detection of IPv6, and possibly IPv4. If I turn off IPv6 AND Web Acceleration, it detects that I'm on Hughesnet, but if I only trun off one or the other, or neither, it doesn't. Those two things suggest that it's at least not detecting IPv6 properly, but Corrosive also referenced an earlier thing mentioned by CA3LE that suggests it's not detecting IPv4 properly, either.
Although this doesn't affect individual tests, it certainy is annoying when one can't compare to other Hughesnet users, which can be helpful in some instances.
Perhaps if the thread keeps going on testmy.net CA3LE will decide to investigate further. As of right now, he seems to be convinced the problem is with the provider, which has been shown to not be the case.
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5Ghz radio not working.","id":"message:77385","entityType":"FORUM_TOPIC","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:77385","revisionNum":2,"repliesCount":33,"author":{"__ref":"User:user:29869"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:77385"},"readOnly":true,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:77385"},"body@stripHtml({\"truncateLength\":200})":" I noticed in the past that the 5Ghz radio never showed up as a connection option in my laptop, nor in my notebook. Today, I actively tried connecting both my laptop and notebook, and even my TV, to ...","body@stringLength":"1420","rawBody":"
I noticed in the past that the 5Ghz radio never showed up as a connection option in my laptop, nor in my notebook. Today, I actively tried connecting both my laptop and notebook, and even my TV, to the 5Ghz radio, and none will connect. All three are capable of using the 5Ghz band. I tried rebooting the modem a few times. I tried the guest network. I tried changing the security settings to older ones. Nothing. It's as if the 5Ghz radio isn't broadcasting at all. It doesn't show up as an available network on anything.
The 2.4Ghz band works perfectly for me, so it's not really a problem, but I just figured I would mention it. I know from past posts that the 5Ghz radio seems to have a problem dropping the signal for some people, and a reboot of the modem brings it back up, but I can't get it to work at all.
With that said, even if the 5Ghz radio were working, I would still be using the 2.4Ghz band for all that I connect with wirelessly as that works fine for me. There is no speed reduction between wired and wireless, so I'm fine with the way it is. I was only trying the 5Ghz band as a test. I was bored. LOL.
Perhaps when the next software release is downloaded it will be fixed.
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My Acer has a Qualcomm Atheros AR956x adapter, which is supposed to work at both 2.4Ghz and 5Ghz, but may not be using the 5Ghz band in this particular system.
The Dell has a \"Dell Wireless 1705 802.11b|g|n\" adapter, but it may only work at 2.4Ghz.
My Sony TV has a b|g|n card, but after further reading it only works at 2.4Ghz.
So, as it turns out, it's possible that none of the three things I have will connect to 5Ghz, so that may actually be the problem.
I guess I should have done a little more research.
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My Acer has a Qualcomm Atheros AR956x adapter, which is supposed to work at both 2.4Ghz and 5Ghz, but may not be using the 5Ghz band in this particular system.
The Dell has a \"Dell Wireless 1705 802.11b|g|n\" adapter, but it may only work at 2.4Ghz.
My Sony TV has a b|g|n card, but after further reading it only works at 2.4Ghz.
So, as it turns out, it's possible that none of the three things I have will connect to 5Ghz, so that may actually be the problem.
I guess I should have done a little more research.
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Care to list the exact model of wifi adapters/devices your using that can't see the 5Ghz band?
If it's a draft varient that those devices support, they may not be able to connect to any 5Ghz system.
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Care to list the exact model of wifi adapters/devices your using that can't see the 5Ghz band?
If it's a draft varient that those devices support, they may not be able to connect to any 5Ghz system.
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Okay. Update.
The neighbors have a newer Lenovo Thinkpad that most definitely does have the ability to connect using the 5Ghz band. It was brought over. It turns out my modem is fine. It connected without issue. We didn't really try anything with it other than just going to Google and doing a quick search. That was enough, though.
I feel like a schmuck. LOL. :(
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I'm pretty sure my 5Ghz worked, I think I did speed tests with every available connection right after my system was installed.
GabeU You say you have no difference in download speeds between Wireless and Wired?? My speeds are different! I get 40-50 on wired and 15-25 or so with wireless.... this is quite a bit of a difference. So I would like to know why my speeds are slower plus is there anything I can / should do to improve the speeds.
I am currently using my own Router but I also tested with the built in WiFi as well... I will do more tests sometime later this weekend or next week to see if they are still slower.
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I'm pretty sure my 5Ghz worked, I think I did speed tests with every available connection right after my system was installed.
GabeU You say you have no difference in download speeds between Wireless and Wired?? My speeds are different! I get 40-50 on wired and 15-25 or so with wireless.... this is quite a bit of a difference. So I would like to know why my speeds are slower plus is there anything I can / should do to improve the speeds.
I am currently using my own Router but I also tested with the built in WiFi as well... I will do more tests sometime later this weekend or next week to see if they are still slower.
How old is the device you are connecting with and using for the speed tests? It's possible that there is an issue with the wireless network card, or even a setting with such that needs to be changed. Perhaps a driver for the card? Interference with the signal is also a possibility, whether from range issues or something else. Do you have an older house that may have lead paint on the walls?
Whether I use the built in wireless router of the HT2000W or my older Netgear router it makes no difference. The speed is still the same as wired.
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Wildcats,
It's kind of hectic here at the moment but in the next day or two I will try to make up a chechklist of items for you to look at.
Browser settings and plug-ins can be discounted as well as extentions as those items would apply to both wired and wireless.
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Wildcats,
Here is a good overview of things that can affect wireless speeds:
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My laptop is pretty old and has the original WiFi adapter. I also have done tests with my tablets (Google Nexus 7 and Samsung Galaxy Tab A -- The Tab A is only a year old) I get the same slower speeds with everything I believe. My Drivers are all up to date as far as Windows Updates shows. My Laptop Wireless adapter is Dell Wireless 1505. My Modem and Router is in the same room that I have been doing all Speed tests in. My house is older but with being in the same room I dont see the Walls or anything else being a problem being in the same room as the Router.
Like I said I will do more tests at a later time, this weekend was kinda busy. Plus now I am over my Data allowance (go figure -- darn kids, nephew did some updates on PS4 yesterday morning) I was using more data than normal myself just to get some things downloaded plus we just got new Cell Phones on the 10th which needed updates and apps installed. My 20 day resets ended on the 9th. So ended up using 20 GB in about 4 days days. I wasnt expecting all the PS4 updates or Phone updates. Now I will be slowed for 6 days :smileymad: . (I did tell nephew right after Gen5 was installed that we will have daily resets and figured he would do PS4 updates and download stuff but I guess he never did the updates!).
I did a few speed tests at different times yesterday and was getting speeds of 2.85 - 2.94 Mbps download and 2.8 - 3.2 Mbps upload. Not bad at all. Around 5:20 PM I did have speeds around 1.5 Mbps - Figured it was some slowdown. Today I ran a few speed tests over WiFi and Wired to see if they were the same and was getting around 1.5 Mbps download. I had to unplug the modem and plug it back in and was back up around 3 Mbps download. Todays tests were all about the same speeds using Wired and Wireless with my router and the built in router. I did have a few issues yesterday with using multiple devices at once, (playing 8 Ball Pool on mobile devices together)...
**I typed alot of this message yesterday and had to go outside for a while and came back and finished the message and went to post and here was auto signed out so the message didnt post -- luckly the majority of the message was saved in Drafts so I didnt have to retype it all.**
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\"Whether I use the built in wireless router of the HT2000W or my older Netgear router it makes no difference. The speed is still the same as wired.\"
Ditto.
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So, I am still confused with my speeds and how to set up my Router. I tried changing the channel (I tried channel 11 and then 7). The first speed test I do will have faster speeds but then if I retest 30 seconds later the speeds drop to around 25 Mbps. If I dont make any changes to my router settings but just click save my first speed test is fast and then 30 seconds later slower. I tried the built in Router and speeds stayed above 38 Mbps. I tried turning off all Radios in my router but one and still got the same results.
My router only has the following Encryption modes WPA2 PSK -- WPA PSK -- and WEP...... I assume WPA2 PSK is what I should use?
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I figured I would try to completely restore my router to see if that would help. I used the default WiFi settings with the default SSID and a random password. I did a few speed tests and they all seamed higher. I was entering quota limits for all my devices from a screenshot prior to restore and ended up having to restore to a backup file which I made before restoreing the router because I did not reconize a MAC address. Speed tests are back in the 20's. After I get everything wrote down I am going to do another complete restore and then manually enter everything and hopefully my speeds are all higher.
Check out this speed test that I got.....
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Holy smokes! If only that were a legitimate Hughesnet speed. Can you imagine? :)
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I was having the same problems and made one change to get it working. (Apologies if the solution has already been posted.)
I simply changed the WPA Mode to \"WPA/WPA2\"
and
Security Type to \"WPA-Personal\"
It's now visible to all my devices (new and just a little \"old\").
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