Forum Discussion

Jayne's avatar
Jayne
Freshman
2 years ago

Hughes email is not working on Iphone.

I cannot connect to Hughes email from my iPhone.  Started with not being able to send email, now nothing.  Have deleted the account on Iphone and started over and the error message is still "wrong ...
email
iPhone
Performance
  • Liz's avatar
    Liz
    2 years ago

    Hello!

     

    Our engineers have made a change to address this, please confirm if you're able to access e-mail again. I've received one confirmation so far from another customer who posted here in the community.

     

    Thanks,

    Liz

  • Liz's avatar
    Liz
    2 years ago

    OK based on what you sent, please try these and let me know if any of them work:

     

    - Disable SSL in the SMTP configs since you're using port 587, or change the port to 465
    - Reset your password in case there was a password de-sync
    - Disconnect the account from the client and re-add it
     

maratsade's avatar
maratsade
Distinguished Professor IV
2 years ago

Best thing to do now is to wait for the HughesNet reps on this site to post an announcement.  If you can access email by going to your account on the Web, using the community's site, do that for now until you hear from the reps here. You can also try the customer service number (see https://my.hughesnet.com/en/support/callus for phone number and for other contact options).