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Jayne's avatar
Jayne
Freshman
2 years ago
Solved

Hughes email is not working on Iphone.

I cannot connect to Hughes email from my iPhone.  Started with not being able to send email, now nothing.  Have deleted the account on Iphone and started over and the error message is still "wrong ...
email
iPhone
Performance
Liz's avatar
Liz
Moderator
2 years ago
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Hello!

 

Our engineers have made a change to address this, please confirm if you're able to access e-mail again. I've received one confirmation so far from another customer who posted here in the community.

 

Thanks,

Liz

csev's avatar
csev
Freshman
2 years ago
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Yes, working on iMac and Windows outlook

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email is not working on Iphone.","id":"message:140033","revisionNum":1,"repliesCount":26,"author":{"__ref":"User:user:145543"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:140033"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:140033"},"body@stripHtml({\"truncateLength\":200})":" I cannot connect to Hughes email from my iPhone.  Started with not being able to send email, now nothing.  Have deleted the account on Iphone and started over and the error message is still \"wrong ...","body@stringLength":"443","rawBody":"

I cannot connect to Hughes email from my iPhone.  Started with not being able to send email, now nothing.  Have deleted the account on Iphone and started over and the error message is still \"wrong username or password\". This is the same other members of our household. I can connect to email on the Hughesnet site.

 
 
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Yes, working on iMac and Windows outlook

","body@stringLength":"47","rawBody":"

Yes, working on iMac and Windows outlook

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Hello!

\n

 

\n

Our engineers have made a change to address this, please confirm if you're able to access e-mail again. I've received one confirmation so far from another customer who posted here in the community.

\n

 

\n

Thanks,

\n

Liz

","body@stringLength":"272","rawBody":"

Hello!

\n

 

\n

Our engineers have made a change to address this, please confirm if you're able to access e-mail again. I've received one confirmation so far from another customer who posted here in the community.

\n

 

\n

Thanks,

\n

Liz

","author":{"__ref":"User:user:16464"},"isEscalated":null,"postTime":"2023-06-16T11:47:24.850-04:00","solution":true,"parent":{"__ref":"ForumTopicMessage:message:140033"},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","lastPublishTime":"2023-06-16T11:47:24.850-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"metrics":{"__typename":"MessageMetrics","views":11428},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:140033/message:140051","customFields":[],"kudosSumWeight":0,"repliesCount":20,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:140051_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:140055_1":{"__typename":"Revision","id":"revision:140055_1","lastEditTime":"2023-06-16T12:14:26.823-04:00"},"ForumReplyMessage:message:140092":{"__typename":"ForumReplyMessage","uid":140092,"id":"message:140092","revisionNum":1,"author":{"__ref":"User:user:16464"},"readOnly":true},"ModerationData:moderation_data:140094":{"__typename":"ModerationData","id":"moderation_data:140094","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:140094":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:16464"},"id":"message:140094","revisionNum":1,"uid":140094,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:140092"},"conversation":{"__ref":"Conversation:conversation:140033"},"subject":"Re: Hughes email is not working on Iphone.","moderationData":{"__ref":"ModerationData:moderation_data:140094"},"body":"

OK based on what you sent, please try these and let me know if any of them work:

\n

 

\n

- Disable SSL in the SMTP configs since you're using port 587, or change the port to 465
- Reset your password in case there was a password de-sync
- Disconnect the account from the client and re-add it
 

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OK based on what you sent, please try these and let me know if any of them work:

\n

 

\n

- Disable SSL in the SMTP configs since you're using port 587, or change the port to 465
- Reset your password in case there was a password de-sync
- Disconnect the account from the client and re-add it
 

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