Forum Discussion

Jayne's avatar
Jayne
Freshman
3 years ago
Solved

Hughes email is not working on Iphone.

I cannot connect to Hughes email from my iPhone.  Started with not being able to send email, now nothing.  Have deleted the account on Iphone and started over and the error message is still "wrong ...
email
iPhone
Performance
  • Liz's avatar
    Liz
    3 years ago

    Hello!

     

    Our engineers have made a change to address this, please confirm if you're able to access e-mail again. I've received one confirmation so far from another customer who posted here in the community.

     

    Thanks,

    Liz

  • Liz's avatar
    Liz
    2 years ago

    OK based on what you sent, please try these and let me know if any of them work:

     

    - Disable SSL in the SMTP configs since you're using port 587, or change the port to 465
    - Reset your password in case there was a password de-sync
    - Disconnect the account from the client and re-add it
     

Jayne's avatar
Jayne
Freshman
3 years ago

No!   Problem has not been fixed... still the same error message  "The User name or password for smtp.hughes.net is incorrect"

Liz's avatar
Liz
Moderator
3 years ago

Hi Jayne,

 

Thanks for letting me know. To clarify, you usually check your e-mail via the iOS Mail app? You're seeing that error message in that app?

 

In the meantime, I'll escalate your address to our e-mail team. Can you please check if Dave's e-mail is accessible?

 

-Liz