Forum Discussion

Jayne's avatar
Jayne
Freshman
2 years ago

Hughes email is not working on Iphone.

I cannot connect to Hughes email from my iPhone.  Started with not being able to send email, now nothing.  Have deleted the account on Iphone and started over and the error message is still "wrong ...
email
iPhone
Performance
  • Liz's avatar
    Liz
    2 years ago

    Hello!

     

    Our engineers have made a change to address this, please confirm if you're able to access e-mail again. I've received one confirmation so far from another customer who posted here in the community.

     

    Thanks,

    Liz

  • Liz's avatar
    Liz
    2 years ago

    OK based on what you sent, please try these and let me know if any of them work:

     

    - Disable SSL in the SMTP configs since you're using port 587, or change the port to 465
    - Reset your password in case there was a password de-sync
    - Disconnect the account from the client and re-add it
     

Jayne's avatar
Jayne
Freshman

No!   Problem has not been fixed... still the same error message  "The User name or password for smtp.hughes.net is incorrect"

Liz's avatar
Liz
Moderator
2 years ago

Hi Jayne,

 

Thanks for letting me know. To clarify, you usually check your e-mail via the iOS Mail app? You're seeing that error message in that app?

 

In the meantime, I'll escalate your address to our e-mail team. Can you please check if Dave's e-mail is accessible?

 

-Liz

  • Jayne's avatar
    Jayne
    Freshman
    2 years ago

    Yes.  I deleted my email when it wasn't working to set it up again to see if that would solve the problem.  And now in the set up, after entering my username and password, the system goes thru "Verifying" and I get the error message  "The User name or password for smtp.hughes.net is incorrect".   David's email is still installed, but he is not able to send, error message "The connection to the outgoing server "smtp.hughes.net" failed.  

    Neither of us made any changes before we started experiencing these failures.

    • Liz's avatar
      Liz
      Moderator
      2 years ago

      Thank you for these details, Jayne, I'll add them to my escalated case for you. I'll keep you posted!

       

      -Liz

      • Jayne's avatar
        Jayne
        Freshman
        2 years ago

        Where are we on this issue?   Still having the same problem.

    • Liz's avatar
      Liz
      Moderator
      2 years ago

      Also, are you both still able to access e-mail directly from the HughesNet site? Our e-mail team would like to know as they are actively investigating.

       

      -Liz

      • csev's avatar
        csev
        Freshman
        2 years ago

        Liz, email still working on iMac, Windows Outlook, and iPhone as of 5PM