Forum Discussion

Jayne's avatar
Jayne
Freshman
3 years ago
Solved

Hughes email is not working on Iphone.

I cannot connect to Hughes email from my iPhone.  Started with not being able to send email, now nothing.  Have deleted the account on Iphone and started over and the error message is still "wrong ...
email
iPhone
Performance
  • Liz's avatar
    Liz
    3 years ago

    Hello!

     

    Our engineers have made a change to address this, please confirm if you're able to access e-mail again. I've received one confirmation so far from another customer who posted here in the community.

     

    Thanks,

    Liz

  • Liz's avatar
    Liz
    3 years ago

    OK based on what you sent, please try these and let me know if any of them work:

     

    - Disable SSL in the SMTP configs since you're using port 587, or change the port to 465
    - Reset your password in case there was a password de-sync
    - Disconnect the account from the client and re-add it
     

Jayne's avatar
Jayne
Freshman
3 years ago

Thank you.  Email is now working for receive, but not for send.  I get an error message. “check account settings for outgoing server”

Liz's avatar
Liz
Moderator
3 years ago

Good to hear you can access your email again on your iPhone. Can you please post the screenshot of your e-mail settings?

 

These are the proper e-mail settings:

 

SMTP Server Setting
http://email.hughes.net or http://smtp.hughes.net (they resolve to the same place)

 

Available Outbound SMTP ports
587 with security set to TLS

 

All Mail Clients must have SMTP Authentication selected as it is required to send email.

 

-Liz