Forum Discussion

Jayne's avatar
Jayne
Freshman
2 years ago

Hughes email is not working on Iphone.

I cannot connect to Hughes email from my iPhone.  Started with not being able to send email, now nothing.  Have deleted the account on Iphone and started over and the error message is still "wrong ...
email
iPhone
Performance
  • Liz's avatar
    Liz
    2 years ago

    Hello!

     

    Our engineers have made a change to address this, please confirm if you're able to access e-mail again. I've received one confirmation so far from another customer who posted here in the community.

     

    Thanks,

    Liz

  • Liz's avatar
    Liz
    2 years ago

    OK based on what you sent, please try these and let me know if any of them work:

     

    - Disable SSL in the SMTP configs since you're using port 587, or change the port to 465
    - Reset your password in case there was a password de-sync
    - Disconnect the account from the client and re-add it
     

Liz's avatar
Liz
Moderator

Thanks for the screenshots Jayne. The settings look fine to me, but I'm having our e-mail team check as well. If they also agree that those settings are fine, they'll want to try replicating the issue with your account, which would entail testing your account with a temporary password. This is a last resort option, so I'll let you know what I hear back from the e-mail team first before we proceed.

 

-Liz

Liz's avatar
Liz
Moderator
2 years ago

OK based on what you sent, please try these and let me know if any of them work:

 

- Disable SSL in the SMTP configs since you're using port 587, or change the port to 465
- Reset your password in case there was a password de-sync
- Disconnect the account from the client and re-add it
 

  • Jayne's avatar
    Jayne
    Freshman
    2 years ago

    Sorry for the delay. I tried each of those and when I deleted the account re-added it worked

  • Liz's avatar
    Liz
    Moderator
    2 years ago

    Great to hear that Jayne! Glad that re-adding worked this time. I appreciate your patience and understanding, please don't hestitate to drop by the community again if you have any other concerns.

     

    Thanks,

    Liz