Forum Discussion

SFXPHIL's avatar
SFXPHIL
Freshman
8 years ago

Hughesnet and Amazon

So its been a couple of days since Hughesnet was installed in my home and to say I'm not impressed is an understatement, Gen5 is supposed to be fast, well it's no way as fast as Verizon's 4LT service...
Performance
  • C0RR0SIVE's avatar
    C0RR0SIVE
    8 years ago

    SFXPHIL

     

    Could you please try disabling Web-Acceleration for us and let us know if that works for you?  Also, when you use Chrome (if that's possible) what error message do you get in that?  Chrome usually provides a description that can be used.

    1: Visit http://192.168.0.1 in your web-browser.
    2: Click the "i" icon at the top of the HT1100/2000w System Control Center (also known as the SCC).  It is highlighted in red in the image below.
    photo skUivVb.png

    3: Click on "Web Acceleration" then "Control" outlined in red.
    photo jnchLQt.png

    4: Click on "Web Acceleration Enabled", this will change to an orange button that says "Web Acceleration Disabled".
    photo mQGk0j9

    5: Restart your browser and try browsing the website.

  • Liz's avatar
    Liz
    8 years ago

    Good morning folks,

     

    Just got an update from engineering that this should be fixed. If you have made any changes to your system while troubleshooting this, please revert to your original settings before the issue occurred and let us know how it goes.

     

    Your cooperation, patience, and understanding are much appreciated.

     

SFXPHIL's avatar
SFXPHIL
Freshman

First thing i tried and have since cleared the cash and restarted the modem dozens of times. Still exact same message. I still have Verizon working side by side with Hughesnet and no issues with Verison no matter which browser i use .

C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor
8 years ago

SFXPHIL

 

Could you please try disabling Web-Acceleration for us and let us know if that works for you?  Also, when you use Chrome (if that's possible) what error message do you get in that?  Chrome usually provides a description that can be used.

1: Visit http://192.168.0.1 in your web-browser.
2: Click the "i" icon at the top of the HT1100/2000w System Control Center (also known as the SCC).  It is highlighted in red in the image below.
photo skUivVb.png

3: Click on "Web Acceleration" then "Control" outlined in red.
photo jnchLQt.png

4: Click on "Web Acceleration Enabled", this will change to an orange button that says "Web Acceleration Disabled".
photo mQGk0j9

5: Restart your browser and try browsing the website.

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Hi SFXPHIL,

     

    Thanks for posting and working with C0RR0SIVE on getting Amazon to load. Your thread caught the eye of an engineer and inquired about your account. I'll post back once we have any updates or instructions for you from the engineer. 

     

     

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Hi folks,

     

    Our engineers are evaluating a recommendation to help address this. Once we have any other news to share we'll let you know.

     

    Your patience and understanding are much appreciated.

     

     

     

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Good morning folks,

     

    Just got an update from engineering that this should be fixed. If you have made any changes to your system while troubleshooting this, please revert to your original settings before the issue occurred and let us know how it goes.

     

    Your cooperation, patience, and understanding are much appreciated.

     

  • SFXPHIL's avatar
    SFXPHIL
    Freshman
    8 years ago

    Thanks for the help, i will try this and report back

  • SFXPHIL's avatar
    SFXPHIL
    Freshman
    8 years ago

    Well, I disabled Web Acceleration and was able to open Amazon but notice an increase in my data usage ?  I also found that if you try to open Amazon quickly 6-10 times it will eventually load while keeping web accelerator enabled. Thanks very much for your input, I am still puzzled as to why this issue has not been addressed as Amazon is probably the largest and arguably the most visited site on the web ?

     

    Again thanks for the help

  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor
    8 years ago

    So far, I think you are one of the only ones to have reported the issue... Liz may need to do diagnostics and see what she can do on her end since it seems to be on Hughes end if WAS being disabled makes it easier to access Amazon.

  • smilodon1's avatar
    smilodon1
    New Poster
    8 years ago

    I tried this and it didn't work.  Has the cause of this problem been determined?

  • macsociety's avatar
    macsociety
    Advanced Tutor
    8 years ago
    C0RR0SIVE wrote:

    So far, I think you are one of the only ones to have reported the issue... Liz may need to do diagnostics and see what she can do on her end since it seems to be on Hughes end if WAS being disabled makes it easier to access Amazon.

    Actually, I finally experienced the Amazon issue yesterday.  No system in the house could connect.  Shutdown of all and unplugging the modem for a bit did not change the issue ion reboot.  Amazon would not work.  So I adjusted my DNS to the 8.8.8.8 and now Amazon works.

     

    TJ

  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor
    8 years ago

    The key is the error code in the browser...  OP was getting a Server Connection Reset error, where as a DNS error will be something like DNS Probe Failure, or similar.

  • MarkJFine's avatar
    MarkJFine
    Professor
    8 years ago

    Actually, a Server Connection Reset could mean it was trying to connect to the wrong server (even for a sub connection like a css or js applet) and failed.

     

    Edit: Check that... I just went to Amazon and their page changed a bit. Haven't check the internals, but it could mean there's cached information somewhere that's no longer valid and it keeps trying to connect using that instead of refreshing... I'm assuming that could be partly an Accelerator issue or a problem at the CDN as well.

     

    I know if we (DailyCannon) have to update an already published article, we usually (but not always) have to burp the CDN cache in order for the page to be correct.