Forum Discussion

Geoffrey Leach's avatar
Geoffrey Leach
Sophomore
4 years ago

Amazon gives up

Problem: Connecting (only) to Amazon, (any) page hangs attempting to
download (apparently) an image from images-na.ssl-images-amazon.com.


Download succeeds for a dozen or so jpegs, then it hangs. Problem appears to be independent of browser (chrome, firefox) and OS (Linux Fedora 32 and Windows 7).. Sky is clear, view unobstructed. Connection to Huhges modem is hard-wire through Netgear R7000 modem.

 

Problem first noticed June 11.

 

I realize that round-trip times can very significantly, but this is unusual, as it happens only with amazon.com. Are thre any user-accessible facilities that might assist in diagnosing the problem?

Data Management
Performance
  • MarkJFine's avatar
    MarkJFine
    4 years ago

    It could be that the DNS corruption already propagated to whatever you're trying to reach Amazon on. the recommended procedure would then be to:
    1. Turn off all devices that are using the internet via the modem in question.

    2. Remove power from the modem.

    3. Wait 60 seconds, then apply power to the modem again.

    4. Wait 5 minutes until the modem is fully activated with all lights on and turn on the devices you turned off in step 1, one by one.

     

    This will ensure that every device's cached DNS starts from scratch and can't be re-propagated.

  • MarkJFine's avatar
    MarkJFine
    Professor
    4 years ago

    Cached DNS entry to images-na.ssl-images-amazon.com may be corrupted. Try rebooting the modem and see if it fixes it.

    • Geoffrey Leach's avatar
      Geoffrey Leach
      Sophomore
      4 years ago

      Good idea, but alas, no joy.

       

      FWIW, the home page does come up properly. It's the login page (and subsequent) that has the problem

      • MarkJFine's avatar
        MarkJFine
        Professor
        4 years ago

        It could be that the DNS corruption already propagated to whatever you're trying to reach Amazon on. the recommended procedure would then be to:
        1. Turn off all devices that are using the internet via the modem in question.

        2. Remove power from the modem.

        3. Wait 60 seconds, then apply power to the modem again.

        4. Wait 5 minutes until the modem is fully activated with all lights on and turn on the devices you turned off in step 1, one by one.

         

        This will ensure that every device's cached DNS starts from scratch and can't be re-propagated.