Forum Discussion
Ronnie Imel
9 years agoNew Member
HughesNet did not tell me the phone line would not be compatible with my FAX line, they put me out of
HughesNet did not tell me the phone line would not be compatible with my FAX, I no longer have a FAX line to help the Veterans I deal with everyday. WHAT the hell? HughesNet tells me now it is my pro...
Good morning Ronnie
Thank you for reaching out to us and I'd like to welcome you to our community. Trust me - we definitely don't want to get in the way of such noble work! I was able to locate your account as well as the sales center, and do know for sure they are trained to tell customers that fax machines will not work with our Voice service if the customer expresses they wish to use a fax line.
They also have a specific compliance guideline that the agent cannot misinform the customer regarding faxing with our service. I'll go ahead and send your information over to them so they can review your sales call. We definitely want to make sure if there is an agent out there who may be giving out incorrect information we identify them and apply coaching.
I appreciate your patience while I wait for their response.
Thanks
Amanda
Thank you for reaching out to us and I'd like to welcome you to our community. Trust me - we definitely don't want to get in the way of such noble work! I was able to locate your account as well as the sales center, and do know for sure they are trained to tell customers that fax machines will not work with our Voice service if the customer expresses they wish to use a fax line.
They also have a specific compliance guideline that the agent cannot misinform the customer regarding faxing with our service. I'll go ahead and send your information over to them so they can review your sales call. We definitely want to make sure if there is an agent out there who may be giving out incorrect information we identify them and apply coaching.
I appreciate your patience while I wait for their response.
Thanks
Amanda
They did not tell me that a fax machine would not work. I told them I did work from the house and needed to fax. Now I am stuck with trying to figure out how to fax multiple pages (100) at a time through some other service or some other way. Not happy about this.
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