Forum Discussion

cindybrandreth's avatar
cindybrandreth
Freshman
5 years ago

Hughesnet emails not going through to Hotmail or Gmail

I am reposting this with a different label as I think I put the wrong label on yesterday (Oct 13)(picked performance)   HughesNet emails being rejected by Hotmail.  Error message states that part o...
Data Management
emails
  • cindybrandreth's avatar
    cindybrandreth
    5 years ago

    Hi Liz

     

    My emails are now going through to Hotmail accounts.  When I initially reported the problem on 10/13, I did so via Tech Live Chat.  They opened a case on it and it apparently has been resolved.  My emails to Gmail accounts are now going through too, as I just sent a test email to my other email address which is a Gmail account.  It went  through. 

Liz's avatar
Liz
Moderator

Good morning Cindy,

 

Thanks for bringing this to our attention, I've esclated this to our e-mail admins to address. I'll let you know once I have any news to share.

 

-Liz

Liz's avatar
Liz
Moderator
5 years ago

Hi Cindy,

 

Our engineers are trying to replicate this, error so please send me a copy of the bounce email. You can privately message it to me to protect any personal info.

 

-Liz

  • cindybrandreth's avatar
    cindybrandreth
    Freshman
    5 years ago

    Hi Liz

     

    My emails are now going through to Hotmail accounts.  When I initially reported the problem on 10/13, I did so via Tech Live Chat.  They opened a case on it and it apparently has been resolved.  My emails to Gmail accounts are now going through too, as I just sent a test email to my other email address which is a Gmail account.  It went  through. 

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Good morning cindybrandreth, 

       

      Thank you for this update and sharing how you got this resolved! Glad to see this. Please don't hesitate to drop by the community if you have other concerns.

       

      -Liz

  • csev's avatar
    csev
    Freshman
    5 years ago

    I just learned that any emails to Hotmail or Gmail that I have sent all week have not gone through.

     

    Is thare a solution?

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

      They're still working on it. 

    • cindybrandreth's avatar
      cindybrandreth
      Freshman
      5 years ago

      I suggest you report your issue to HughesNet either via their Live Chat feature or by calling their technical support.  Seems to be the most direct and quickest way to get problems addressed. 

    • cindybrandreth's avatar
      cindybrandreth
      Freshman
      5 years ago

      To cesv

       

      I suggest you contact Hughesnet either through thei Live Chat feature or by calling their tech support.  Seems to be the best and most direct way to get issues addressed.