Forum Discussion

cindybrandreth's avatar
cindybrandreth
Freshman
5 years ago

Hughesnet emails not going through to Hotmail or Gmail

I am reposting this with a different label as I think I put the wrong label on yesterday (Oct 13)(picked performance)

 

HughesNet emails being rejected by Hotmail.  Error message states that part of HughesNet network is on their blocked list (s3140).  I already reported this issue via HughesNet live chat, and it has been acclerated  Unfortunately I did not realize that my emails were not going through to Gmail accounts until after the chat ended.  I sent a test email to my gmail account and it did not go through.  Nor did a test email go through to a friend with  a gmail account. 

 

It looks like there are MX issues, like there was previously when I first had trouble in August with my emails not going through to

  Gmail.  https://mxtoolbox.com/domain/hughes.net/?source=findmonitors

 

 

This is the 3rd month in a row this issue has happened.

Data Management
emails
  • cindybrandreth's avatar
    cindybrandreth
    5 years ago

    Hi Liz

     

    My emails are now going through to Hotmail accounts.  When I initially reported the problem on 10/13, I did so via Tech Live Chat.  They opened a case on it and it apparently has been resolved.  My emails to Gmail accounts are now going through too, as I just sent a test email to my other email address which is a Gmail account.  It went  through. 

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning Cindy,

     

    Thanks for bringing this to our attention, I've esclated this to our e-mail admins to address. I'll let you know once I have any news to share.

     

    -Liz

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Hi Cindy,

       

      Our engineers are trying to replicate this, error so please send me a copy of the bounce email. You can privately message it to me to protect any personal info.

       

      -Liz

      • cindybrandreth's avatar
        cindybrandreth
        Freshman
        5 years ago

        Hi Liz

         

        My emails are now going through to Hotmail accounts.  When I initially reported the problem on 10/13, I did so via Tech Live Chat.  They opened a case on it and it apparently has been resolved.  My emails to Gmail accounts are now going through too, as I just sent a test email to my other email address which is a Gmail account.  It went  through. 

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago

    cindybrandreth 

     

    Not that it really matters, as the tags are primarily used to help someone narrow their search of topics, Performance would likely be the more appropriate tag, as this doesn't really have anything to do with data management.  A tag doesn't have any bearing on the help you'll receive.  

     

    Hopefully you'll see a reply from a rep soon.

     

    https://community.hughesnet.com/t5/Tech-Support/HughesNet-emails-are-not-going-through-to-Hotmail-or-Gmail/m-p/128181

     

    Liz Damian

     

    Edit:  I should add that you can also Edit your topic to change a tag if you feel it's incorrect.  You can do so by clicking on the three vertical dots to the upper right of the post and clicking "Edit Message".