Forum Discussion

TriciaS

Freshman

5 months ago

Solved

Hughesnet is a scam

Data Management

Performance

Kat3

New Member

3 months ago

No he's right it is a scam ,

The data packs sold is not the problem it's how data is measured there is no consistency to the data people use . Also professor of don't know **bleep** . Time in bonus zone from 2am till 8 am is alot of the time skipped over if watching using at these inconvenient hours you still get charged against your plan data so until there no more scamming you can take your internet services and shove it u know where ... professor

maratsade

Distinguished Professor IV

3 months ago

No. he's not right. It is a business, not a scam. You may not be happy with their policies, but that doesn't make them a scam. They are a corporation, functioning under the law. Resorting to insulting other people doesn't make you right, and in fact paints you in a pretty negative light.

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is a scam","id":"message:143154","revisionNum":2,"repliesCount":16,"author":{"__ref":"User:user:150957"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:143154"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:143154"},"body@stripHtml({\"truncateLength\":200})":" I have been using hughesnet internet for the past 4-5 months now on the fusion plan. 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I have been using hughesnet internet for the past 4-5 months now on the fusion plan. I called tech support to ask if the fusion plan was available in my area and they said yes. After setting up the fusion modem and the booster, I have had nothing but problems. Paying 120 dollars a month for \"low latency internet\" when I am getting 500+ms on average. I called multiple times and it took 4 phone calls to get a technician out here to \"replace the radio\" because one of the tech support on the phone barely spoke english and didn't take any notes during the phone call which is completely unprofessional. After the technician came, he spent 6 hours to replace the radio, and the fusion modem, turns out the modem that was given to me was an outdated product, and this whole time I was being charged for a service that they did not give me the hardware to support it. They did not tell me, nor the technician that it had to be replaced. After the technician tried to get it set up, he couldn't get the software to properly setup and said it was an issue on hughesnets end. He told me he had been working for hughesnet for years and its one of the worst isps in Michigan. After all of the troubleshooting he couldn't fix the problem, and said it was in the hands on hughesnets engineers to fix on their end, its been a week and it is still not fixed. This whole time we have been charged 120 dollars a month for the fusion plan AND WE ARE NOT GETTING IT. We have been scammed and I know for certain they will not get this fixed. And I have no hopes for calling support because half the people there are mindless and speak broken english, the technician who was here to help said it himself, that the people in tech support dont know what the **bleep** they are talking about. I am tired of this being used by this isp for money and getting horrible support overall. This is the worst experience I have ever had with any internet source provider and they are asking for 400 dollars to cancel. DO NOT BUY HUGHSNET, IT IS A SCAM.

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I think we can all sympathise with your frustrations. However, that still doesn't make the company a scam. It's a business, subject to and operating under business laws. And they have a tech support site (this one) where you can reach out to people who can help you.
There are things you can do:
- You can call the 800 number and ask if you can downgrade -- keep in mind that this might initiate a new contract. Ask them about this before you agree to downgrade.
- You can work with the reps on this site. They are very helpful and they will try to improve your experience. If they can't, you may have some recourse with regards to the service termination fee. Remember though that this is satellite internet, so it's not like cable or fiber. Keep your expectations realistic.
- If all else fails, you can go into arbitration to resolve your grievance. See section 5 of the subscriber agreement, which explains the arbitration procedure.
Best of luck to you.

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I think we can all sympathise with your frustrations. However, that still doesn't make the company a scam. It's a business, subject to and operating under business laws. And they have a tech support site (this one) where you can reach out to people who can help you.
There are things you can do:
- You can call the 800 number and ask if you can downgrade -- keep in mind that this might initiate a new contract. Ask them about this before you agree to downgrade.
- You can work with the reps on this site. They are very helpful and they will try to improve your experience. If they can't, you may have some recourse with regards to the service termination fee. Remember though that this is satellite internet, so it's not like cable or fiber. Keep your expectations realistic.
- If all else fails, you can go into arbitration to resolve your grievance. See section 5 of the subscriber agreement, which explains the arbitration procedure.
Best of luck to you.

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No he's right it is a scam ,

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No he's right it is a scam ,

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