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kitnbob's avatar
kitnbob
Tutor
6 years ago
Solved

HughesNet Voice just recently stopped

HN Voice modem stopped responding just recently. No dial tone. I hear a recorded message  "your device is not registered with your service provider"  in a rather pleasant female voice followed by a ...
Inno Media ATA
  • Liz's avatar
    Liz
    6 years ago

    Good morning kitnbob,

     

    Thank you for your patience while this was addressed. Please retest and see if calls show up in your call records now.

     

    -Liz

Liz's avatar
Liz
Moderator
6 years ago

Good morning kitnbob,

 

Thanks for reaching out. I pulled up your account to run diagnostics and thankfully the internet is working normally, so we can rule that out as a cause. At this point, would you said the main issue now is the call quality of received calls?

 

Is it possible to test if this garbled audio persists on a call from an external number and network?

As Gabe mentioned earlier, HughesNet Voice is optimized for the HughesNet service, so wifi calling or other VOIP services may not work. Test calling your VOIP number from a cell phone using wifi calling over your HughesNet network isn't ideal.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

kitnbob's avatar
kitnbob
Tutor
6 years ago

Hi Liz 

I was just joking around with the boys last night.

I realized that mentioning my cell would probably cloud the issue.

Im sorry. Shouldnt have posted it..

 

Back to the InnoMedia ATA, I suspected that was not communicating.

I mentioned earlier that there were only 2 LED's Power and WAN

 

I phoned  tech support this morning and was walked thru some tests.

We reset the ATA a couple of times, (paper clip in the lil hole)

the ATA  phone LED flashed 6 times and went dark.

At the Hughes voice phone we dialed **** and flashed the phone.

I think that removed the voice message but still got "busi signal" no dial tone.

 

I was put on hold (cell phone was hangin in there :smileyembarrassed:)

The decision was to ship out a new ATA modem and phone tech will call back to get the MAC Address, and register the new device over the phone..

 

This should happen Wednesday.

I will keep you advised. Thanks.