Forum Discussion
HughesNet Voice just recently stopped
Good morning kitnbob,
Thank you for your patience while this was addressed. Please retest and see if calls show up in your call records now.
-Liz
Good point! Haha!
For some reason I thought there was an alternative number on file for you. I will private message you the phone number of your local dealer assigned to this visit so that you may reach out to them.
Thanks for letting me know.
-Liz
Liz wrote:Good point! Haha!
For some reason I thought there was an alternative number on file for you. ....
There is, my cell number and I am out of cell coverage at the location of the ATA modem. We had previously discussed that issue.
To whomever found the switch to register my device with the HughesVoice Service I thank you.
I have had dial town for 27 hrs now. There is a lingering issue I would appreciate you looking into.
The calls log stopped updating on 10-21-2020. Is that the time that HughesVoive started having problems?
There have been 7 calls since dialtone was restored that my phone logged and 24 voicemail calls that your the service had logged since the issue started.
I would like to access the call logs for the time and date stamps for each call incoming and out.
The calls log is not updating.
Liz Thank you for your help.
BTW; When the field tech returned my call, I told him I was speaking on the phone with the service issue.
He wanted to "check a couple of things" then he told me the signal was strong and agreed to cancel his field call appointment.
