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dbnovak's avatar
dbnovak
Freshman
9 years ago
Solved

HughesNet Voice Web Self-Care Administration

Unable to manage my HughesNet Voice service since I've had Voice service. Able to login to hcwsc.bigrivertelephone etc... no problem. Had no problem porting phone number. Receive this error message: ...
  • Amanda's avatar
    Amanda
    9 years ago

    Good morning,

     

    I have not received an e-mail with what was done with your account, but this morning I logged in and everything appears to be working normally. Last Friday I was able to reproduce what you were seeing. Can you give it a go and let me know what happens?

     

    Thank you

    Amanda

dbnovak's avatar
dbnovak
Freshman
9 years ago

Hi Liz,

Thanks for the quick reply...

 

I still have the same problem. No problem accessing the Voice Manage under My Services, take me to:

"My Services
You currently have HughesNet Voice.
Please click on the Manage button below and a new window will open where you can manage your HughesNet Voice account."
When I click on the "Manage" link on the bottom of the window takes me to HughesNet Voice Log In...After entering email and password takes me to Web Self-Care Administration with Call Records  and Port My Number links, has a light blue bar with Logout link - under the blue bar is the message "Something has gone wrong, please try again"
The Call Records link takes to a blank screen...the Port My Number takes me the Porting page with a message that I have already ported my number. 
I've tried to access the Voice Web Self-Care Admin site from 3 different laptops and a desktop tried Chrome and Microsoft Edge with same results. I remember I was able to access the Voice self-care administration when I hooked up voice back in 2016 but have not been able to since. I've tried many calls into customer service and talked to many nice people for hours with no luck so gave up. I'm retired now so have time to deal with this again. I'm really confused that you are able to get in, are you able to see our call records...maybe something very simple?
If you could help me with this you'll be my new super hero...one step above Wonder Woman!
Dave
 
 

 

Liz's avatar
Liz
Moderator
9 years ago

Hi Dave,

 

Thanks for the details. Since it's been a while since you last successfully logged into the portal, I should remind you that the credentials you use to log into the Support Center might be different from those for the portal. This depends on what credentials were used when you initially registered for the portal. Are you sure you're using the correct login info?

 

If not, I can send you a password reset email so we can see if you can get in and see the portal correctly displayed.

 

-Liz

 

 

  • dbnovak's avatar
    dbnovak
    Freshman
    9 years ago

    Please send the password reset email...

    Thanks, Liz!

     

     

    • Liz's avatar
      Liz
      Moderator
      9 years ago

      OK, sent!

       

       

      • dbnovak's avatar
        dbnovak
        Freshman
        9 years ago

        Hi Liz,

        I reset the password, saved new challenge questions, logged in with new password and still the same...bummer

        Still get the "Something has gone wrong, please try again" and Call Records takes me to blank page? If I knew how I'd send screen shots.

        Really thought that would be the answer - I seem to remember that this problem started after I got the My.hughes.net password confused with the Voice (BigRiver) and had problems resetting it...

        Appreciate any other ideas!

        Dave