HughesNet Voice Web Self-Care Administration

Hi Liz,

I reset the password, saved new challenge questions, logged in with new password and still the same...bummer

Still get the "Something has gone wrong, please try again" and Call Records takes me to blank page? If I knew how I'd send screen shots.

Really thought that would be the answer - I seem to remember that this problem started after I got the My.hughes.net password confused with the Voice (BigRiver) and had problems resetting it...

Appreciate any other ideas!

Dave

Hi Dave,

That sounds odd. So accessing the Voice portal via My Services in the Support Center still gives that error? Even after clicking the log out link on the portal and trying to sign back in again? Let me test some things out... I'll post back once I have an update.

Your cooperation, patience, and understanding are much appreciated.

Edit:

I've just reset the password again, but via a different method. Not sure if it makes a difference, but please let me know if this works for you. 

Thanks, Liz - I'll try the new password reset link and let you know...

New password reset link didn't change anything...Thanks for trying though! 

I copied the Voice Web Care pages and pasted them below...something interesting changed - in the past the Port My Number link said I had already Ported this number (which is accurate) But now the message is:  This account already has a pending port request with a scheduled date of: 6/27/2016...

Here is the main page:

Here is the Call Records link:

Welcome

Before starting, click here to read common reasons why customer's port requests can fail. If you have further questions, please click the question mark "" for helpful hints.

VOICE PORTING

* is a required field

This account already has a pending port request with a scheduled date of: 6/27/2016.

 

Port your telephone number to HughesNet Service 

Use a copy of a recent bill from your previous telephone carrier to help accurately fill in the information required below

Phone Number to be Ported*:

 

Name Associated with Previous Phone Company Account 

First Name*:
Last Name*:

Address Associated with Previous Phone Company Account 

Address 1*:
Address 2*:
City*:
State*:
Zip*:

---

Previous Phone Company Name :
Previous Phone Company Account Number :
PIN (if available) :

Please be advised that this process will take 10 BUSINESS DAYS TO COMPLETE.

Print Cancel

Thanks for the speed response, Dave. Very odd. On my end, your portal looks normal. I'm going to create a dummy HughesNet account so I can reproduce the steps you took and see if I encounter the same result. I'd like to verify this before escalating this to our VOIP team. Can you please private message me the latest reset password for the portal?

Your cooperation, patience, and understanding are much appreciated.

Of course I'll send login info but don't know how to private message you? I'll see if I can figure it out, I'm sure it's right in front of me!

dbnovak

Click on Liz' name, then click "Send Message" in the page that opens.  You can send her a PM that way.

Got it - Thanks!

Hi Dave,

Liz is out this week but I can continue on with your login issue until she returns. I will attempt to reproduce what you a seeing on my side so we can get a better idea of what is going on.

Thank you

Amanda

Hello,

I was able to login and reproduce the Port My Number page with the information you provided Liz. Our Voice team let me know that this is normal. However, the home page error you are seeing is not. They would just like to confirm that you have cleared cache & cookies  on the browser you are using, so please let me know when you can. 

Thank you

Amanda

Hi Amanda,

Just cleared cache and cookies - had the same error message (Something has gone wrong, please try again) and the link to Call Records still go to a blank page except for a Welcome message...additionally I've tried Microsoft Edge and FireFox browsers with same results. Also wanted to mention the strange message on the Port My Number page saying  This account already has a pending port request with a scheduled date of: 6/27/2016.

Thanks, Amanda!

Great, thanks for getting back so fast. I let our Voice team know. The Port My Number page which says you still have a pending request is normal behavior, per the same team. They are currently looking into the error message right now. If I have any updates before the end of the day I will let you know!

~Amanda

I cannot get the Hughes Net Voice Order Number 12719912 Canceled or even activated. Can anyone else tell me how you did it, I know of many more dissatisfied users.

Wesley Stowers

Dave - I have not received any update from Voice team. I will discuss the progess with Liz on Monday  when she is back :)

Wesley - I was able to locate your account and I see there is some weird mix up in your billing for the Voice. The equipment was never shipped for some reason, but I can definitely get it cancelled for you. Unfortunately I will not be able to update you until Monday, but please expect a private message from me on that day. 

Thank you,

amanda

Sounds like a plan!

Thanks, Amanda...Have a great weekend.

HI Amanda,

Could you let me know if any progress with my Voice Web Sel-Care Administration...

Thanks!

Dave

Hello,

Yes, I will ask for an update right now. Thank you for the reminder! :)

Amanda

Thank You!

My Web Self-Care Admin is working 100%.

Thank You very much, Amanda, and please thank Liz for me too!

dave

56Daquano 

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