Forum Discussion

lake_woman's avatar
lake_woman
Senior
7 years ago

I just don't get it

Are we supposed to be complacent about the current horrible download speeds while watching ads for more Gen5 customers?   Apparently Hughes is just acting irresponsibly for gains in more and more c...
Performance
  • Amanda's avatar
    Amanda
    7 years ago

    As a reminder, this HughesNet Community is an online forum owned by Hughes to provide an area for support. Whether this be from one customer to another or a moderator to a customer - we encourage everyone to lend a hand to your peers.

     

    However it is difficult to wade through the numerous topics, posts and messages that Liz and I must read one by one every day. Soliciting legal action, pushing others to visit agency websites, and anything which is not allowed in our community by our terms and conditions can be removed or result in a suspension of the user's account(s). The more of these we get, the longer threads end up and the longer it takes us to help other customers.  This isn't to censor or hide anything. You are welcome to speak your frustrations and we've always been open in that way, but taking these other "avenues" will only prolongue your issues and frustrations as you wait.

     

    Simply put we want to help everyone, we want happy customers and we would ideally love to have your issue fixed or an investigation opened, maybe even called up an engineer about it before we even respond to someone. Unfortunately when trying to figure out what is a call for assistance or what isn't, we can't do that. 

     

    If everyone can please take a moment review our terms and conditions for this community page before continuing to post in our community. This thread will be locked.

    https://community.hughesnet.com/t5/About-the-Community/Community-Terms-of-Service/td-p/73098

     

    Thank you,

    Amanda

     

     

lake_woman's avatar
lake_woman
Senior

There are no acceptable excuses. Hughes is totally mismanaged. Customers coming from dial-up were greatful for Hughesnet. We are decades away from that era. We expect more. We are charged for more. It is advertised that we will get more. FALSE! Yet we are told to understand and hang on. How can we when they keep advertising for MORE CUSTOMERS? They can't handle the customers that they have.

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago
lake_woman wrote:

There are no acceptable excuses. Hughes is totally mismanaged. Customers coming from dial-up were greatful for Hughesnet. We are decades away from that era. We expect more. We are charged for more. It is advertised that we will get more. FALSE! Yet we are told to understand and hang on. How can we when they keep advertising for MORE CUSTOMERS? They can't handle the customers that they have.

And you're once again mistakenly assuming that everyone is experiencing issues.   

  • lake_woman's avatar
    lake_woman
    Senior
    7 years ago

    GabeU wrote:

    And you're once again mistakenly assuming that everyone is experiencing issues.   

    And you have statistics to prove me wrong? Do you even read the complaints on this community? Do you realize that (statistically) for every one complaint there are at least 10,000 others that feel the same way? No, you don't. Didn't expect you were that knowledgeable.

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      7 years ago

      Just like with the hidden network, there's no point in arguing with you.  

       

      Have a nice day.  

      • lake_woman's avatar
        lake_woman
        Senior
        7 years ago
        GabeU wrote:

        Just like with the hidden network, there's no point in arguing with you.  

         

        Have a nice day.  

         

        I accept your acknowledgment of defeat.

         

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