Forum Discussion

ryry117's avatar
ryry117
Sophomore
7 years ago

I need to get in contact with Hughesnet about data loss. One day into my data cycle and data is gone

So this has happened three months in a row now. I'm in a computer field so i don't want to waste time with all the "Well are you sure you know what is using internet." because I am. The answer is the...
Data
Data Management
Hughesnet
loss for no reason
rep
  • Brooke's avatar
    Brooke
    7 years ago

    Right now I currently don't have any logs, since it looks like there aren't any devices connected to produce data usage activity. This could be simply you're not on the site and no one's using the service at this time. What I am able to see is the amount of data still remaining on the cycle, which currently shows me about 22 GB. I refreshed every couple of minutes to see if it shows any activity, but there was no change.

     

    Seems like everything's in order based on your screenshots, that's great! There is a chance that the marginal alignment may have been causing packet loss which would show an increase of ghost data usage. I reviewed your account in the past to see if our logs showed any packet loss, and I did see between July and August is when this started. With that alignment being fixed, I would say that it's possible it fixed itself. 

     

    -Brooke

GabeU's avatar
GabeU
Distinguished Professor IV

ryry117

 

I should add that, because the power needs to remain to the modem after running the test, it would probably be best to run the test the night before you present the snapshots.  This way there's less of a chance of the modem being unplugged, or losing power because of a storm, etc., between the time it was run and the time they view the data.  The less time between the test and the viewing, the better, in other words.  

ryry117's avatar
ryry117
Sophomore
7 years ago

Sounds good, thank you for all the info since I kind of had to just shout out in the dark here. I'll be starting the test now, and then unfortunately I will have to leave the property where my Hughesnet router is located for the week, so we'll see if the reps are ok with 3 hours of testing instead of overnight. Theoretically they can check the logs from the past week on their end and get some more info too.