Forum Discussion

ryry117's avatar
ryry117
Sophomore
7 years ago

I need to get in contact with Hughesnet about data loss. One day into my data cycle and data is gone

So this has happened three months in a row now. I'm in a computer field so i don't want to waste time with all the "Well are you sure you know what is using internet." because I am. The answer is the...
Data
Data Management
Hughesnet
loss for no reason
rep
  • Brooke's avatar
    Brooke
    7 years ago

    Right now I currently don't have any logs, since it looks like there aren't any devices connected to produce data usage activity. This could be simply you're not on the site and no one's using the service at this time. What I am able to see is the amount of data still remaining on the cycle, which currently shows me about 22 GB. I refreshed every couple of minutes to see if it shows any activity, but there was no change.

     

    Seems like everything's in order based on your screenshots, that's great! There is a chance that the marginal alignment may have been causing packet loss which would show an increase of ghost data usage. I reviewed your account in the past to see if our logs showed any packet loss, and I did see between July and August is when this started. With that alignment being fixed, I would say that it's possible it fixed itself. 

     

    -Brooke

ryry117's avatar
ryry117
Sophomore
7 years ago

Plans have changed. Some friends came over and I really don't want to have the internet off with them here (even if it is pretty useless in its FAP state). So for any rep that sees this post can I please just get a confirmation that you are aware of it and I will begin the test and upload the results here sometime in the next two weeks when I get back. I can @ whatever rep responds here when I upload the test.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    ryry117

     

    I don't think that running the test over a longer than normal span of time would necessarily be an issue, but the longer the time span the greater the chance of a power interruption, which would cause the loss of the modem logs.    

     

    The reps won't be back until tomorrow (Monday), but it may take them a day or two to reply.  

     

    The one thing to consider, though, is having something plugged in and running while no one is going to be there.  If you're comfortable with that, I would start the test before you leave and get your disconnection snapshot.  If not, I would wait until you have more time at the property and just unplug the modem for the time you're going to be away.  

     

    I'll tag a couple of reps so that they can give you a definitive answer.  Again, though, they may not reply before you leave.  

     

    Liz

    Amanda