Forum Discussion

hooterville's avatar
hooterville
Senior
4 years ago

incomplete internet?

Good morning,      We are experiencing some trouble with our internet.  I can receive email but I can't send email.  We are also unable to stream anything.  What could the problem be?   Thanks, M...
Performance
  • maratsade's avatar
    maratsade
    4 years ago

    Maybe try clearing your DNS cache:


    1. Turn off all of the devices using the modem (all phones, iPads, computers, etc.)

    2. Unplug the modem's power from the wall socket.

    3. Wait a minute, then plug the modem back in.

    4. Wait about 5 minutes after all the lights on the modem are back on, then turn all your devices on one-by-one.

  • MarkJFine's avatar
    MarkJFine
    4 years ago

    Email issue may be something unrelated. The streaming issue was caused by a corrupted DNS cache entry that propagated across your LAN. In general, if something isn't working correctly, try to immediately reboot the modem before it propagates across the network and is picked up by peripheral devices. If it still doesn't work, if can be rectified by doing the procedure maratsade provided, which also clears the bad entry on those peripheral devices.

hooterville's avatar
hooterville
Senior

Hello Maratsade,

 

     I did as you suggested.  We are able to stream now, but I am still unable to send emails.

 

Mary S.

MarkJFine's avatar
MarkJFine
Professor
4 years ago

Email issue may be something unrelated. The streaming issue was caused by a corrupted DNS cache entry that propagated across your LAN. In general, if something isn't working correctly, try to immediately reboot the modem before it propagates across the network and is picked up by peripheral devices. If it still doesn't work, if can be rectified by doing the procedure maratsade provided, which also clears the bad entry on those peripheral devices.