Intermittent internet loss Status Code 12.7.1 A transient problem has occurred
A week ago our internet started dropping sporadically, sometimes 4 or 5 times in an hour. When this happens, we get the Status Code of "12.7.1 A transient problem has occurred" from the modem. I've...
I really appreciate you continuing to monitor your performance over the weekend even though you're getting Gen 5 Monday. Your feedback would be useful to our engineers and would further validate that the fix was effective.
Also, thank you for your compliment, it means a lot to me.:cathappy: Don't hesitate to post back in the community about your Gen 5 experience, and let us know if you have any other concerns.
Just reporting another incident at 7:55 am CDT this morning 3/15/17. Same profile - down 5 minutes then up again, "12.7.1 A transmit problem has occurred". Clear sky full sun. Weather map completely clear for the entire United States except for some of the Pacific Northwest.
Thank you for confirming there's no obstruction. After reviewing your logs, we've determined that your case be escalated to one of our corporate engineers for their input. I'll post back once we have any news to share.
I appreciate your cooperation and patience as we work to address your concerns.
Here's hoping that an answer is found and a fix is installed. Along with a clear explaination of why and how. After all we users do pay the bills.
Thanks for any help,
Michael
Ditto, Michael.
I would suggest that it could be helpful if you, MSmith, and anyone else experiences this problem were to report the date, time, duration, modem status code (12.7.1), and your general location for each occurrence observed. If I were Liz, I think these data could possibly be of use.
Also, following the two occurrences yesterday, we've not observed any more. If there were one or two a day, I wouldn't consider it a significant, though it would be helpful to understand what and why. However, when it happens 5 times an hour over a span of several hours, accompanied by wide fluctions in download speed tests run back-to-back, that is another matter entirely because it renders the service essentially unuseable. Luckily that has not been happening for the past several days, but our concern is that in the absence of a root cause or correction action, there is no reason we might not expect it to happen frequently again any time.
Good to hear it hasn't been happening frequently lately, but I agree, we do want to see what could be the cause of the disconnects before and address that.
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internet loss Status Code 12.7.1 A transient problem has occurred","id":"message:73349","revisionNum":1,"repliesCount":56,"author":{"__ref":"User:user:34778"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:73349"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:73349"},"body@stripHtml({\"truncateLength\":200})":" A week ago our internet started dropping sporadically, sometimes 4 or 5 times in an hour. When this happens, we get the Status Code of \"12.7.1 A transient problem has occurred\" from the modem. I've...","body@stringLength":"797","rawBody":"
A week ago our internet started dropping sporadically, sometimes 4 or 5 times in an hour. When this happens, we get the Status Code of \"12.7.1 A transient problem has occurred\" from the modem. I've called tech support many times and most recently they sent a new modem which was installed yesterday and we had no problems throughout the day, but this morning it's happening again with 6 drops in three hours this morning and three calls so far to tech support. By the time it gets to the advanced tech support people, it has come back and they say they can't diagnose the problem after it has resolved itself. We've had the service for almost a year with generally good results until this started happening a week ago. Any help or advice would be appreciated !
","kudosSumWeight":0,"postTime":"2017-03-10T07:59:50.580-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:73349_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":22002},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:73349":{"__typename":"Conversation","id":"conversation:73349","solved":true,"topic":{"__ref":"ForumTopicMessage:message:73349"},"lastPostingActivityTime":"2017-03-29T07:40:10.736-04:00","lastPostTime":"2017-03-29T07:40:10.736-04:00","unreadReplyCount":56,"isSubscribed":false},"ModerationData:moderation_data:73349":{"__typename":"ModerationData","id":"moderation_data:73349","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:73349_1":{"__typename":"Revision","id":"revision:73349_1","lastEditTime":"2017-03-10T07:59:50.580-05:00"},"ForumReplyMessage:message:73824":{"__typename":"ForumReplyMessage","id":"message:73824","conversation":{"__ref":"Conversation:conversation:73349"},"author":{"__ref":"User:user:16464"},"revisionNum":1,"uid":73824,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Intermittent internet loss Status Code 12.7.1 A transient problem has occurred","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:73824"},"parent":{"__ref":"ForumReplyMessage:message:73816"},"body":"
Good morning John,
\n
\n
Thank you for confirming there's no obstruction. After reviewing your logs, we've determined that your case be escalated to one of our corporate engineers for their input. I'll post back once we have any news to share.
\n
\n
I appreciate your cooperation and patience as we work to address your concerns.
\n
","body@stringLength":"385","rawBody":"
Good morning John,
\n
\n
Thank you for confirming there's no obstruction. After reviewing your logs, we've determined that your case be escalated to one of our corporate engineers for their input. I'll post back once we have any news to share.
\n
\n
I appreciate your cooperation and patience as we work to address your concerns.
\n
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Just reporting another incident at 7:55 am CDT this morning 3/15/17. Same profile - down 5 minutes then up again, \"12.7.1 A transmit problem has occurred\". Clear sky full sun. Weather map completely clear for the entire United States except for some of the Pacific Northwest.
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Just reporting another incident at 7:55 am CDT this morning 3/15/17. Same profile - down 5 minutes then up again, \"12.7.1 A transmit problem has occurred\". Clear sky full sun. Weather map completely clear for the entire United States except for some of the Pacific Northwest.
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Hi John,
\n
\n
I really appreciate you continuing to monitor your performance over the weekend even though you're getting Gen 5 Monday. Your feedback would be useful to our engineers and would further validate that the fix was effective.
\n
\n
Also, thank you for your compliment, it means a lot to me.:cathappy: Don't hesitate to post back in the community about your Gen 5 experience, and let us know if you have any other concerns.
I really appreciate you continuing to monitor your performance over the weekend even though you're getting Gen 5 Monday. Your feedback would be useful to our engineers and would further validate that the fix was effective.
\n
\n
Also, thank you for your compliment, it means a lot to me.:cathappy: Don't hesitate to post back in the community about your Gen 5 experience, and let us know if you have any other concerns.
\n
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Intermittent internet loss Status Code 12.7.1 A transient problem has occurred","moderationData":{"__ref":"ModerationData:moderation_data:73877"},"body":"
Liz,
Here's hoping that an answer is found and a fix is installed. Along with a clear explaination of why and how. After all we users do pay the bills.
Here's hoping that an answer is found and a fix is installed. Along with a clear explaination of why and how. After all we users do pay the bills.
Thanks for any help,
Michael
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Here's hoping that an answer is found and a fix is installed. Along with a clear explaination of why and how. After all we users do pay the bills.
Thanks for any help,
Michael
Ditto, Michael.
I would suggest that it could be helpful if you, MSmith, and anyone else experiences this problem were to report the date, time, duration, modem status code (12.7.1), and your general location for each occurrence observed. If I were Liz, I think these data could possibly be of use.
Also, following the two occurrences yesterday, we've not observed any more. If there were one or two a day, I wouldn't consider it a significant, though it would be helpful to understand what and why. However, when it happens 5 times an hour over a span of several hours, accompanied by wide fluctions in download speed tests run back-to-back, that is another matter entirely because it renders the service essentially unuseable. Luckily that has not been happening for the past several days, but our concern is that in the absence of a root cause or correction action, there is no reason we might not expect it to happen frequently again any time.
Here's hoping that an answer is found and a fix is installed. Along with a clear explaination of why and how. After all we users do pay the bills.
Thanks for any help,
Michael
Ditto, Michael.
I would suggest that it could be helpful if you, MSmith, and anyone else experiences this problem were to report the date, time, duration, modem status code (12.7.1), and your general location for each occurrence observed. If I were Liz, I think these data could possibly be of use.
Also, following the two occurrences yesterday, we've not observed any more. If there were one or two a day, I wouldn't consider it a significant, though it would be helpful to understand what and why. However, when it happens 5 times an hour over a span of several hours, accompanied by wide fluctions in download speed tests run back-to-back, that is another matter entirely because it renders the service essentially unuseable. Luckily that has not been happening for the past several days, but our concern is that in the absence of a root cause or correction action, there is no reason we might not expect it to happen frequently again any time.
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Hi John,
\n
\n
Good to hear it hasn't been happening frequently lately, but I agree, we do want to see what could be the cause of the disconnects before and address that.
Good to hear it hasn't been happening frequently lately, but I agree, we do want to see what could be the cause of the disconnects before and address that.
\n
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