Forum Discussion

chinchilla2's avatar
chinchilla2
Freshman
3 years ago

Intermittent loss of connection

I am experiencing intermittent loss of connection for the past few months (the dreaded "No internet" message).  All the HT2000W lights are on.  Rebooting the modem can resolve the issue for a short p...
  • Remy's avatar
    Remy
    3 years ago

    chinchilla2,

     

    Thanks for reaching out! It seems it's your first post here. Welcome to the community! We'd love to take a look into this for you. I was unable to locate the account attached to your Community profile, however. Please send a private message to the link provided below, with your account number or a phone number attached!

     

    https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

     

    Thanks,

    Remy

maratsade's avatar
maratsade
Distinguished Professor IV
3 years ago

Your best bet is to wait for one of the HughesNet reps on this site to reply to you. They can check your modem remotely to see if there's any problem with it and ask more troubleshooting questions.