ChicagoJohn wrote:
MSmith wrote:
Chicagojohn,
Good to know that I'm not the only one with problem. I fear that this issue is much wider than anyone is willing to admit. I live mid-state Illinois, and NO it's NOT the weather! Had a tech out yesterday 3-10-17. He replaced the radio on the dish. The problem reappeared today. Only cost me $125.00 for no repair.
Thanks for posting. Yes, it is good to know I'm not alone in this. Are you going to the modem's status and seeing 12.7.1 "A transmit problem has occurred" also? I was trying to reboot the modem thinking that would help, but now I'm finding that waiting five minutes it seems to resolve on its own. Is that the case for you as well? We are located up around the Aurora - Geneva - St Charles area.
Our signal strength was adjusted a month or so ago and is very good presently. They had a tech scheduled but when I spoke to them first, we concluded it wouldn't be helpful since there was no guarantee it would happen while they are here. Thanks for sharing your results on the replacement !! My takeaway from that is they need to identify the root cause of the problem before taking a shotgun approach and just replacing stuff.
Let's compare notes and see how much of what we're experiencing is the same and if there are any differences.
Hi John,
Thanks for your response. I live in the "Quad City Area" if that means anything to you. About 6 miles south of Moline IL which in on the Mighty Mississippi. We have been seeing this same problem for the past thirty (30) days. The first ten (10) days I did the same as you and rebooted the modem. This has successfully corrected other temporary issues. Like you I started calling tech support and had the problem fix itself while waiting on hold. So, of course, they could find no problem. I got lucky on one call and it stayed down long enough for tech to confirm a problem. They sent a repairman out to replace the transmitter on the dish with a refurbished one. Seems he couldn't get a new one. It made no difference. Three days later (3-10-17) a second repairman came and installed the latest and the greatest transmitter. (The one to be used with the new Gen 5 system.) To my knowledge the system has only gone down once since then.
I've seen in this string a post by CORROSIVE. He brings up our fault code 12.7.1 as usually meaning the weather had a role to play. With respect,(because I'm the dumb one in this mix) I agree that the weather can cause problems. But, I've had my system for seven years and I've NEVER seen this before. If it is the weather, then, all of a sudden, every day, several times a day, for the past thirty days the weather has gotten ugly for very brief periods of time! I'm not buying it.
In my first post I mentioned that this problem is more wide spread than anyone is willing to confirm. Something that the repairman said last Friday lead to that conclusion. He said we were the second stop of the day for the same problem. He also stated that normally he would replace one transmitter per month. Currently he's replacing two per day!
I'm going to go out on a limb here. I think the engineers are well aware of the problem and they are milking the old system until they are read to roll out "Gen 5"
I'm done ranting, have a great day!
