Intermittent internet loss Status Code 12.7.1 A transient problem has occurred
A week ago our internet started dropping sporadically, sometimes 4 or 5 times in an hour. When this happens, we get the Status Code of "12.7.1 A transient problem has occurred" from the modem. I've called tech support many times and most recently they sent a new modem which was installed yesterday and we had no problems throughout the day, but this morning it's happening again with 6 drops in three hours this morning and three calls so far to tech support. By the time it gets to the advanced tech support people, it has come back and they say they can't diagnose the problem after it has resolved itself. We've had the service for almost a year with generally good results until this started happening a week ago. Any help or advice would be appreciated !
Thanks for the link. This past weekend out of desperation I tried some reset procedure posted on a previous thread (reset button for 3s then WPS for another 30). Not sure if that is correct, but after doing this, and then a power cycle (had to do that because all lights went dead after the reset), it just magically started to work, so I don't want to touch it.
I am now able to browse normally, my smart TV has full network connectivity (amazon videos, netflix, etc), my Synology server is fully accessible from outside, my wife can do work on square, and life is beautiful.
If things go south again I'll diasable the UPnP as the link suggests.
I wonder though, if this is a known issue as the link states, wouldn't hughesnet want to have this feature diabled by default? that would save everyone a lot of headache.
Anyway, thanks for your help, I'm marking this as solved
Welcome to the community and thanks for posting! I ran remote diagnostics on your site and all looks fine, no alignment issues either. We do want to monitor your system over the weekend, however, to see if this intermittent connectivity persists in the morning. To do so, please don't reboot your HughesNet modem so we can check your logs next week.
Please post back if the intermittent connectivity happens again in the mornings.
Your cooperation, patience, and understanding are much appreciated.
Good to know that I'm not the only one with problem. I fear that this issue is much wider than anyone is willing to admit. I live mid-state Illinois, and NO it's NOT the weather! Had a tech out yesterday 3-10-17. He replaced the radio on the dish. The problem reappeared today. Only cost me $125.00 for no repair.
Good to know that I'm not the only one with problem. I fear that this issue is much wider than anyone is willing to admit. I live mid-state Illinois, and NO it's NOT the weather! Had a tech out yesterday 3-10-17. He replaced the radio on the dish. The problem reappeared today. Only cost me $125.00 for no repair.
Thanks for posting. Yes, it is good to know I'm not alone in this. Are you going to the modem's status and seeing 12.7.1 "A transmit problem has occurred" also? I was trying to reboot the modem thinking that would help, but now I'm finding that waiting five minutes it seems to resolve on its own. Is that the case for you as well? We are located up around the Aurora - Geneva - St Charles area.
Our signal strength was adjusted a month or so ago and is very good presently. They had a tech scheduled but when I spoke to them first, we concluded it wouldn't be helpful since there was no guarantee it would happen while they are here. Thanks for sharing your results on the replacement !! My takeaway from that is they need to identify the root cause of the problem before taking a shotgun approach and just replacing stuff.
Let's compare notes and see how much of what we're experiencing is the same and if there are any differences.
Good to know that I'm not the only one with problem. I fear that this issue is much wider than anyone is willing to admit. I live mid-state Illinois, and NO it's NOT the weather! Had a tech out yesterday 3-10-17. He replaced the radio on the dish. The problem reappeared today. Only cost me $125.00 for no repair.
Thanks for posting. Yes, it is good to know I'm not alone in this. Are you going to the modem's status and seeing 12.7.1 "A transmit problem has occurred" also? I was trying to reboot the modem thinking that would help, but now I'm finding that waiting five minutes it seems to resolve on its own. Is that the case for you as well? We are located up around the Aurora - Geneva - St Charles area.
Our signal strength was adjusted a month or so ago and is very good presently. They had a tech scheduled but when I spoke to them first, we concluded it wouldn't be helpful since there was no guarantee it would happen while they are here. Thanks for sharing your results on the replacement !! My takeaway from that is they need to identify the root cause of the problem before taking a shotgun approach and just replacing stuff.
Let's compare notes and see how much of what we're experiencing is the same and if there are any differences.
Hi John,
Thanks for your response. I live in the "Quad City Area" if that means anything to you. About 6 miles south of Moline IL which in on the Mighty Mississippi. We have been seeing this same problem for the past thirty (30) days. The first ten (10) days I did the same as you and rebooted the modem. This has successfully corrected other temporary issues. Like you I started calling tech support and had the problem fix itself while waiting on hold. So, of course, they could find no problem. I got lucky on one call and it stayed down long enough for tech to confirm a problem. They sent a repairman out to replace the transmitter on the dish with a refurbished one. Seems he couldn't get a new one. It made no difference. Three days later (3-10-17) a second repairman came and installed the latest and the greatest transmitter. (The one to be used with the new Gen 5 system.) To my knowledge the system has only gone down once since then.
I've seen in this string a post by CORROSIVE. He brings up our fault code 12.7.1 as usually meaning the weather had a role to play. With respect,(because I'm the dumb one in this mix) I agree that the weather can cause problems. But, I've had my system for seven years and I've NEVER seen this before. If it is the weather, then, all of a sudden, every day, several times a day, for the past thirty days the weather has gotten ugly for very brief periods of time! I'm not buying it.
In my first post I mentioned that this problem is more wide spread than anyone is willing to confirm. Something that the repairman said last Friday lead to that conclusion. He said we were the second stop of the day for the same problem. He also stated that normally he would replace one transmitter per month. Currently he's replacing two per day!
I'm going to go out on a limb here. I think the engineers are well aware of the problem and they are milking the old system until they are read to roll out "Gen 5"
Reporting the second drop we've noticed today. Time 7:13 pm CST. Down 10 minutes after slowing to a crawl for about 1 minute. Same code "12.7.1 A transmission prolem has occurred". Recovered after 10 minutes. Weather clear under a large high pressure area over Chicago. Only bad weather on national weather map is in Pacific Northwest.
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A week ago our internet started dropping sporadically, sometimes 4 or 5 times in an hour. When this happens, we get the Status Code of \"12.7.1 A transient problem has occurred\" from the modem. I've called tech support many times and most recently they sent a new modem which was installed yesterday and we had no problems throughout the day, but this morning it's happening again with 6 drops in three hours this morning and three calls so far to tech support. By the time it gets to the advanced tech support people, it has come back and they say they can't diagnose the problem after it has resolved itself. We've had the service for almost a year with generally good results until this started happening a week ago. Any help or advice would be appreciated !
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A week ago our internet started dropping sporadically, sometimes 4 or 5 times in an hour. When this happens, we get the Status Code of \"12.7.1 A transient problem has occurred\" from the modem. I've called tech support many times and most recently they sent a new modem which was installed yesterday and we had no problems throughout the day, but this morning it's happening again with 6 drops in three hours this morning and three calls so far to tech support. By the time it gets to the advanced tech support people, it has come back and they say they can't diagnose the problem after it has resolved itself. We've had the service for almost a year with generally good results until this started happening a week ago. Any help or advice would be appreciated !
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Good morning Chicagojohn. Did they include a new power brick with the replacement modem?
Good morning Chicagojohn. Did they include a new power brick with the replacement modem?
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Checked that error code and it is \"Aloha transmission is unsuccessful\" which could also mean your dish is slightly out of alignment.
Hopefully an official rep will respond and can check your system remotely to see if there is a problem with alignment.
Checked that error code and it is \"Aloha transmission is unsuccessful\" which could also mean your dish is slightly out of alignment.
Hopefully an official rep will respond and can check your system remotely to see if there is a problem with alignment.
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Hi John,
\n
\n
Welcome to the community and thanks for posting! I ran remote diagnostics on your site and all looks fine, no alignment issues either. We do want to monitor your system over the weekend, however, to see if this intermittent connectivity persists in the morning. To do so, please don't reboot your HughesNet modem so we can check your logs next week.
\n
\n
Please post back if the intermittent connectivity happens again in the mornings.
\n
\n
Your cooperation, patience, and understanding are much appreciated.
Welcome to the community and thanks for posting! I ran remote diagnostics on your site and all looks fine, no alignment issues either. We do want to monitor your system over the weekend, however, to see if this intermittent connectivity persists in the morning. To do so, please don't reboot your HughesNet modem so we can check your logs next week.
\n
\n
Please post back if the intermittent connectivity happens again in the mornings.
\n
\n
Your cooperation, patience, and understanding are much appreciated.
\n
\n
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Chicagojohn,
Good to know that I'm not the only one with problem. I fear that this issue is much wider than anyone is willing to admit. I live mid-state Illinois, and NO it's NOT the weather! Had a tech out yesterday 3-10-17. He replaced the radio on the dish. The problem reappeared today. Only cost me $125.00 for no repair.
Good to know that I'm not the only one with problem. I fear that this issue is much wider than anyone is willing to admit. I live mid-state Illinois, and NO it's NOT the weather! Had a tech out yesterday 3-10-17. He replaced the radio on the dish. The problem reappeared today. Only cost me $125.00 for no repair.
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Good to know that I'm not the only one with problem. I fear that this issue is much wider than anyone is willing to admit. I live mid-state Illinois, and NO it's NOT the weather! Had a tech out yesterday 3-10-17. He replaced the radio on the dish. The problem reappeared today. Only cost me $125.00 for no repair.
Thanks for posting. Yes, it is good to know I'm not alone in this. Are you going to the modem's status and seeing 12.7.1 \"A transmit problem has occurred\" also? I was trying to reboot the modem thinking that would help, but now I'm finding that waiting five minutes it seems to resolve on its own. Is that the case for you as well? We are located up around the Aurora - Geneva - St Charles area.
Our signal strength was adjusted a month or so ago and is very good presently. They had a tech scheduled but when I spoke to them first, we concluded it wouldn't be helpful since there was no guarantee it would happen while they are here. Thanks for sharing your results on the replacement !! My takeaway from that is they need to identify the root cause of the problem before taking a shotgun approach and just replacing stuff.
Let's compare notes and see how much of what we're experiencing is the same and if there are any differences.
Good to know that I'm not the only one with problem. I fear that this issue is much wider than anyone is willing to admit. I live mid-state Illinois, and NO it's NOT the weather! Had a tech out yesterday 3-10-17. He replaced the radio on the dish. The problem reappeared today. Only cost me $125.00 for no repair.
Thanks for posting. Yes, it is good to know I'm not alone in this. Are you going to the modem's status and seeing 12.7.1 \"A transmit problem has occurred\" also? I was trying to reboot the modem thinking that would help, but now I'm finding that waiting five minutes it seems to resolve on its own. Is that the case for you as well? We are located up around the Aurora - Geneva - St Charles area.
Our signal strength was adjusted a month or so ago and is very good presently. They had a tech scheduled but when I spoke to them first, we concluded it wouldn't be helpful since there was no guarantee it would happen while they are here. Thanks for sharing your results on the replacement !! My takeaway from that is they need to identify the root cause of the problem before taking a shotgun approach and just replacing stuff.
Let's compare notes and see how much of what we're experiencing is the same and if there are any differences.
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Good to know that I'm not the only one with problem. I fear that this issue is much wider than anyone is willing to admit. I live mid-state Illinois, and NO it's NOT the weather! Had a tech out yesterday 3-10-17. He replaced the radio on the dish. The problem reappeared today. Only cost me $125.00 for no repair.
Thanks for posting. Yes, it is good to know I'm not alone in this. Are you going to the modem's status and seeing 12.7.1 \"A transmit problem has occurred\" also? I was trying to reboot the modem thinking that would help, but now I'm finding that waiting five minutes it seems to resolve on its own. Is that the case for you as well? We are located up around the Aurora - Geneva - St Charles area.
Our signal strength was adjusted a month or so ago and is very good presently. They had a tech scheduled but when I spoke to them first, we concluded it wouldn't be helpful since there was no guarantee it would happen while they are here. Thanks for sharing your results on the replacement !! My takeaway from that is they need to identify the root cause of the problem before taking a shotgun approach and just replacing stuff.
Let's compare notes and see how much of what we're experiencing is the same and if there are any differences.
Hi John,
Thanks for your response. I live in the \"Quad City Area\" if that means anything to you. About 6 miles south of Moline IL which in on the Mighty Mississippi. We have been seeing this same problem for the past thirty (30) days. The first ten (10) days I did the same as you and rebooted the modem. This has successfully corrected other temporary issues. Like you I started calling tech support and had the problem fix itself while waiting on hold. So, of course, they could find no problem. I got lucky on one call and it stayed down long enough for tech to confirm a problem. They sent a repairman out to replace the transmitter on the dish with a refurbished one. Seems he couldn't get a new one. It made no difference. Three days later (3-10-17) a second repairman came and installed the latest and the greatest transmitter. (The one to be used with the new Gen 5 system.) To my knowledge the system has only gone down once since then.
I've seen in this string a post by CORROSIVE. He brings up our fault code 12.7.1 as usually meaning the weather had a role to play. With respect,(because I'm the dumb one in this mix) I agree that the weather can cause problems. But, I've had my system for seven years and I've NEVER seen this before. If it is the weather, then, all of a sudden, every day, several times a day, for the past thirty days the weather has gotten ugly for very brief periods of time! I'm not buying it.
In my first post I mentioned that this problem is more wide spread than anyone is willing to confirm. Something that the repairman said last Friday lead to that conclusion. He said we were the second stop of the day for the same problem. He also stated that normally he would replace one transmitter per month. Currently he's replacing two per day!
I'm going to go out on a limb here. I think the engineers are well aware of the problem and they are milking the old system until they are read to roll out \"Gen 5\"
Good to know that I'm not the only one with problem. I fear that this issue is much wider than anyone is willing to admit. I live mid-state Illinois, and NO it's NOT the weather! Had a tech out yesterday 3-10-17. He replaced the radio on the dish. The problem reappeared today. Only cost me $125.00 for no repair.
Thanks for posting. Yes, it is good to know I'm not alone in this. Are you going to the modem's status and seeing 12.7.1 \"A transmit problem has occurred\" also? I was trying to reboot the modem thinking that would help, but now I'm finding that waiting five minutes it seems to resolve on its own. Is that the case for you as well? We are located up around the Aurora - Geneva - St Charles area.
Our signal strength was adjusted a month or so ago and is very good presently. They had a tech scheduled but when I spoke to them first, we concluded it wouldn't be helpful since there was no guarantee it would happen while they are here. Thanks for sharing your results on the replacement !! My takeaway from that is they need to identify the root cause of the problem before taking a shotgun approach and just replacing stuff.
Let's compare notes and see how much of what we're experiencing is the same and if there are any differences.
Hi John,
Thanks for your response. I live in the \"Quad City Area\" if that means anything to you. About 6 miles south of Moline IL which in on the Mighty Mississippi. We have been seeing this same problem for the past thirty (30) days. The first ten (10) days I did the same as you and rebooted the modem. This has successfully corrected other temporary issues. Like you I started calling tech support and had the problem fix itself while waiting on hold. So, of course, they could find no problem. I got lucky on one call and it stayed down long enough for tech to confirm a problem. They sent a repairman out to replace the transmitter on the dish with a refurbished one. Seems he couldn't get a new one. It made no difference. Three days later (3-10-17) a second repairman came and installed the latest and the greatest transmitter. (The one to be used with the new Gen 5 system.) To my knowledge the system has only gone down once since then.
I've seen in this string a post by CORROSIVE. He brings up our fault code 12.7.1 as usually meaning the weather had a role to play. With respect,(because I'm the dumb one in this mix) I agree that the weather can cause problems. But, I've had my system for seven years and I've NEVER seen this before. If it is the weather, then, all of a sudden, every day, several times a day, for the past thirty days the weather has gotten ugly for very brief periods of time! I'm not buying it.
In my first post I mentioned that this problem is more wide spread than anyone is willing to confirm. Something that the repairman said last Friday lead to that conclusion. He said we were the second stop of the day for the same problem. He also stated that normally he would replace one transmitter per month. Currently he's replacing two per day!
I'm going to go out on a limb here. I think the engineers are well aware of the problem and they are milking the old system until they are read to roll out \"Gen 5\"
I'm done ranting, have a great day!
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Reporting the second drop we've noticed today. Time 7:13 pm CST. Down 10 minutes after slowing to a crawl for about 1 minute. Same code \"12.7.1 A transmission prolem has occurred\". Recovered after 10 minutes. Weather clear under a large high pressure area over Chicago. Only bad weather on national weather map is in Pacific Northwest.
Reporting the second drop we've noticed today. Time 7:13 pm CST. Down 10 minutes after slowing to a crawl for about 1 minute. Same code \"12.7.1 A transmission prolem has occurred\". Recovered after 10 minutes. Weather clear under a large high pressure area over Chicago. Only bad weather on national weather map is in Pacific Northwest.
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Saturday 3/18/17 at 2:15 pm CDT \"12.7.1 A transmit problem has occurred\". resolved itself after approximately 5 minutes with no action on our part.
Saturday 3/18/17 at 2:15 pm CDT \"12.7.1 A transmit problem has occurred\". resolved itself after approximately 5 minutes with no action on our part.
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The Modems are usually rather chatty in that they log a lot short term conditions. The key is the frequency and duration of the conditions.
Looking at the manual on yours, it seems that this is tough one to get a handle on.
This one looks like it will need one of the higher level folks.
The Modems are usually rather chatty in that they log a lot short term conditions. The key is the frequency and duration of the conditions.
Looking at the manual on yours, it seems that this is tough one to get a handle on.
This one looks like it will need one of the higher level folks.
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Hi John,
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I really appreciate you continuing to monitor your performance over the weekend even though you're getting Gen 5 Monday. Your feedback would be useful to our engineers and would further validate that the fix was effective.
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Also, thank you for your compliment, it means a lot to me.:cathappy: Don't hesitate to post back in the community about your Gen 5 experience, and let us know if you have any other concerns.
I really appreciate you continuing to monitor your performance over the weekend even though you're getting Gen 5 Monday. Your feedback would be useful to our engineers and would further validate that the fix was effective.
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Also, thank you for your compliment, it means a lot to me.:cathappy: Don't hesitate to post back in the community about your Gen 5 experience, and let us know if you have any other concerns.
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