Forum Discussion

Wolf's avatar
Wolf
Freshman
7 years ago

Intermittent slow internet speeds, HIGH variations, occasionally unusable

I have opened a case with HughesNet and they promptly closed it with a "Everything is fine at the moment" canned message.  Called on lunch at work, got a person in India who read from a script, said ...
download
Intermittent
Performance
slow
Slow internet
  • Liz's avatar
    Liz
    7 years ago

    Hi Wolf,

     

    Thanks for posting and welcome to the community! I appreciate you running tests and providing many updates. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

     

    Your patience and understanding are much appreciated.

     

mladamson's avatar
mladamson
New Poster
7 years ago

Hey Wolf - My local service provider has helped me understand what's going on at HughesNet.  They've recently launched a new satellite and are in the process of "migrating" customs to the new satellite from the overloaded old one.  The problem is that they've changed the beam locations which effects the reception and strength you receive in different areas.  These are all corporate issues that can't be solved by tech support.  Like all new tech ventures, the customers are just "beta testers" for the upgraded technology and we're at the mercy of the corporate masterminds on how and when they will fix the problems created by the addition of the new satellite.  I'm a long time HughesNet customer who lives in an rural area with limited bandwidth access.  They've solved problems like this before, but not necesarily in a timely manner for the customer.  I know this doesn't help your problem, but I thought you might like to know you're not the only one suffering.

Good Luck,

Larry

  • Wolf's avatar
    Wolf
    Freshman
    7 years ago

    Thanks for the reply, I am aware many are having the same issue.  As for further info, I have again ran a speed test tonight, and this is my result:

     

    MANUAL TEST 25MB

     

    :::.. Download Speed Test Result Details ..:::
    Download Connection Speed:: 186 kbps or 0.2 Mbps
    Download Speed Test Size:: 25 MB or 25600 kB or 26214400 bytes
    Download Binary File Transfer Speed:: 23 kB/s
    Tested At:: https://TestMy.net
    Validation:: https://testmy.net/db/qpWijfzyw
    TiP Measurement Summary:: Min 0.13 Mbps | Middle Avg 0.18 Mbps | Max 0.23 Mbps | 56% Variance
    TiP Data Points:: 0.13 Mbps, 0.13 Mbps, 0.15 Mbps, 0.16 Mbps, 0.19 Mbps, 0.2 Mbps, 0.2 Mbps, 0.2 Mbps, 0.21 Mbps, 0.2 Mbps, 0.18 Mbps, 0.17 Mbps, 0.18 Mbps, 0.18 Mbps, 0.18 Mbps, 0.18 Mbps, 0.2 Mbps, 0.23 Mbps, 0.23 Mbps
    Client Stats:: https://testmy.net/compID/2229861827468
    Test Time:: 2018-01-17 18:40:42 Local Time
    Client Location::
    Target:: Dallas, TX https://dallas5.testmy.net
    Client Host:: https://testmy.net/hoststats/Unknown
    Compare:: 96% slower than client avg, 99% slower than world index
    1MB Download in 44.52 Seconds - 1GB Download in ~13 Hours - 3X faster than 56K
    This test of exactly 25600 kB took 1128.137 seconds to complete
    User Agent:: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36 [!]

     

    As for anyone wondering what beam:

    -Satellite Name

    --EchoStar-19-NAD

    -Gateway ID

    --16

    -Beam ID

    --35

    -Outroute ID

    --6