Forum Discussion

WGGNS's avatar
WGGNS
Freshman
5 years ago

Internet Down--System, Receive and Transmit lights out...

My internet has been down for awhile now & my modem lights are on except for system, receive & transmit. Given HughesNet is very short handed right now & won't answer my calls or emails, could someon...
  • Liz's avatar
    Liz
    5 years ago

    Thanks for the update WGGNS, what I'll do is set up a complimentary dispatch and have the locally assigned dealer reach out so you two can arrange the best appointment time. We'll get you back online!

     

    -Liz

     

  • WGGNS's avatar
    WGGNS
    5 years ago

    Thank you Liz!! A service technician came out yesterday to get us back up and running. We are now good! 

WGGNS's avatar
WGGNS
Freshman

Thank you for the reply! I have literally called them everyday for 9 days in a row now and nothing. I have also sent 4 emails with no reply and tried to get on chat every other day. I have also contacted the company that HughesNet contracts to do service work in our area, but they told me there was absolutely nothing they could do without a work order being issued from HughesNet. At this point, I'd be willing to go through training to learn how to fix it myself if I could! 

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

they are really overwhelmed by the whole situation, so it's hard to get through, though it may be possible to get through early in the morning.  I think your best chance is here, though.  

 

"I'd be willing to go through training to learn how to fix it myself if I could! "

 

LOL.  I've thought this a few times, not recently, but WAY back when I had DirecWay and it was a tad wonky. I kept thinking if they'd send me some instructions I'd try to fix it myself. :)   Thank goodness things are 100000% better these days.