Forum Discussion

WGGNS's avatar
WGGNS
Freshman
5 years ago

Internet Down--System, Receive and Transmit lights out...

My internet has been down for awhile now & my modem lights are on except for system, receive & transmit. Given HughesNet is very short handed right now & won't answer my calls or emails, could someon...
  • Liz's avatar
    Liz
    5 years ago

    Thanks for the update WGGNS, what I'll do is set up a complimentary dispatch and have the locally assigned dealer reach out so you two can arrange the best appointment time. We'll get you back online!

     

    -Liz

     

  • WGGNS's avatar
    WGGNS
    5 years ago

    Thank you Liz!! A service technician came out yesterday to get us back up and running. We are now good! 

WGGNS's avatar
WGGNS
Freshman

We received a new modem but the system, transmit and receive lights are all still out. We are going to need a service call--any ideas on how to make that happen?? After almost 2 weeks, I'm still not able to get anyone from HughesNet to contact me other than Liz on this thread. Thank you Liz for trying!! 

Liz's avatar
Liz
Moderator
5 years ago

Thanks for the update WGGNS, what I'll do is set up a complimentary dispatch and have the locally assigned dealer reach out so you two can arrange the best appointment time. We'll get you back online!

 

-Liz

 

  • WGGNS's avatar
    WGGNS
    Freshman
    5 years ago

    Thank you Liz!! A service technician came out yesterday to get us back up and running. We are now good! 

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Good morning WGGNS,

       

      That's fantastic! Happy to see you're back online. I appreciate the update. Feel free to drop by the community again if you have any other concerns.

       

      Thanks,

      Liz