Forum Discussion

billfuller3's avatar
billfuller3
New Poster
5 months ago

Internet Down Most of the Time

Internet has been down for the past three weeks, but sporadically connects at times for maybe a minute or two, and then goes back out again.  I live in an extremely remote location with only wifi cal...
Performance
  • Remy's avatar
    Remy
    5 months ago

    billfuller3,

     

    Thank you for following up! I've sent you a private message, as we will need some more information. Please let me know if you've received it! 

     

    Thanks,

    Remy

Remy's avatar
Remy
Moderator
5 months ago

billfuller3,

 

Thank you for reaching out! It seems this is your first post. Welcome to the Community! I was able to get your account pulled up through your Community profile, which is great. Upon taking a look into the account, it seems we don't have communication with the modem. Are you able to confirm that the state code is still 12.4.1?

 

Thanks,

Remy

  • billfuller3's avatar
    billfuller3
    New Poster
    5 months ago

    Hi, Remy.  Thank you for looking into this!  Yes... I checked again last night, and the state code is still 12.4.1. 

    • Remy's avatar
      Remy
      Moderator
      5 months ago

      billfuller3,

       

      Thank you for following up! I've sent you a private message, as we will need some more information. Please let me know if you've received it! 

       

      Thanks,

      Remy

      • billfuller3's avatar
        billfuller3
        New Poster
        5 months ago

        Thanks, Remy.  Your PM was received and I’ll respond now. Thanks so much!