Forum Discussion

billfuller3's avatar
billfuller3
New Poster
12 months ago
Solved

Internet Down Most of the Time

Internet has been down for the past three weeks, but sporadically connects at times for maybe a minute or two, and then goes back out again.  I live in an extremely remote location with only wifi cal...
Performance
  • Remy's avatar
    Remy
    12 months ago

    billfuller3,

     

    Thank you for following up! I've sent you a private message, as we will need some more information. Please let me know if you've received it! 

     

    Thanks,

    Remy

Remy's avatar
Remy
Moderator
12 months ago

billfuller3,

 

Thank you for reaching out! It seems this is your first post. Welcome to the Community! I was able to get your account pulled up through your Community profile, which is great. Upon taking a look into the account, it seems we don't have communication with the modem. Are you able to confirm that the state code is still 12.4.1?

 

Thanks,

Remy

  • billfuller3's avatar
    billfuller3
    New Poster
    12 months ago

    Hi, Remy.  Thank you for looking into this!  Yes... I checked again last night, and the state code is still 12.4.1. 

    • Remy's avatar
      Remy
      Moderator
      12 months ago

      billfuller3,

       

      Thank you for following up! I've sent you a private message, as we will need some more information. Please let me know if you've received it! 

       

      Thanks,

      Remy

      • billfuller3's avatar
        billfuller3
        New Poster
        12 months ago

        Thanks, Remy.  Your PM was received and I’ll respond now. Thanks so much!