Forum Discussion

Kayla96's avatar
Kayla96
Freshman
12 months ago

Internet has not worked all week customer service hangs up after I wait on hold for 50 minutes?

I don't know what's going on with my internet and it seems like Hughesnet customer service does not help customers when they need it! I was on hold for 50 minutes to be hung up on after the hold musi...
Remy's avatar
Remy
Moderator
12 months ago

Kayla96,

 

Thanks for reaching out! It seems this is your first post. Welcome to the Community! I was able to locate your account through your Community profile, which is great! After taking a look into your account, it seems you're currently out of high-speed monthly data. This will cause speeds to be slower, and may cause buffering. Your refresh date is every 24th of the month! When data is on the account, do you notice a difference in service? I've gone ahead and added a data token to help with the testing!

 

Thanks,

Remy

  • Kayla96's avatar
    Kayla96
    Freshman
    12 months ago

    You think if it's because I'm out of data why I'm reaching out? When you are out of data HIGHSPEED internet won't work, your internet should still be functional, mine is not. Please have customer service reach out to me by email to make sure the correct contact info is in place. This needs to be escalated or I am cancelling.

    • Remy's avatar
      Remy
      Moderator
      12 months ago

      Kayla96,

       

      We are interested to see the results of speed tests and service quality with data versus without, so we have statistics for troubleshooting purposes. If you would like to speak with a different representative online, please reach out at https://www.hughesnet.com/support. Please note that our email agents do not have the same tools some of our other representatives have. We would like to resolve your issues, but it is necessary to troubleshoot to locate the source of the issue.

       

      Thanks,

      Remy