You think if it's because I'm out of data why I'm reaching out? When you are out of data HIGHSPEED internet won't work, your internet should still be functional, mine is not. Please have customer service reach out to me by email to make sure the correct contact info is in place. This needs to be escalated or I am cancelling.
Kayla96,
We are interested to see the results of speed tests and service quality with data versus without, so we have statistics for troubleshooting purposes. If you would like to speak with a different representative online, please reach out at https://www.hughesnet.com/support. Please note that our email agents do not have the same tools some of our other representatives have. We would like to resolve your issues, but it is necessary to troubleshoot to locate the source of the issue.
Thanks,
Remy
