Internet has not worked all week customer service hangs up after I wait on hold for 50 minutes?

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Kayla96 wrote:

My internet browser will not search, my apps on my roku will not even open so there is no complaint of buffering because it is not working entirely.

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When you say your internet browser will not search, do you mean the internet doesn't work at all at this point? Like a webpage won't even load? 

If this is the case I'd make sure to note it in a reply, as speed testing won't be possible under those conditions.