Forum Discussion

sbuckland81's avatar
sbuckland81
Spectator
5 months ago

Internet is Down

Good evening,

I started internet services with HughesNet back in February of 2024 and have head decent service since then. Yesterday evening, after getting home from work, I discovered the internet was not working. I called tech support this morning with the state code of 11.2.1.

They advised that it was a weather-related outage. At the time of the call, it was raining with overcast so I waited to see if that is the issue. The sky is now clear and has been for a few hours and there is still no service. The 3  lights on my box for system, transmit and recieve are all out. I am a college student and rely heavy on the internet for my studies. Help!

Performance
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 months ago

    You may have to call them back to tell them the internet is still down and that you have the same code even though the weather has cleared. 

     

    Have you tried unplugging the modem, waiting a few minutes, and then restarting it?  May not help, but just in case. 

    • sbuckland81's avatar
      sbuckland81
      Spectator
      5 months ago

      I have unplugged it and plugged it back in a few times with at least 5 minutes in between

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 months ago

        Yeah, sounds like something may have affected the dish. At this point, your best bet is to call them back. You can also wait until one of the HN reps here sees your post and replies to it, but this might not be until sometime on Monday at the earliest. The customer service line is open 24/7. 

        I hope this gets solved for you quickly.