Forum Discussion

farmerhugh's avatar
farmerhugh
Junior
28 days ago

Internethelp

Can someone please tell me if huges internet is  down.  We don’t seem to have it.  Or could someone please check. Our account.  I am handicapped and can’t go back and forth to check it.  Thanks
Performance
Remy's avatar
Remy
Moderator
28 days ago

farmerhugh,

 

Thank you for reaching out! To our knowledge, there is no ongoing outage. Have you attempted to retrieve a state code through the System Control Center? To do so, on a device directly connected to the modem, please go to your web browser and go to http://systemcontrolcenter.com. Once the HughesNet page populates, please click on System Status at the top of the page and post what the System State code is here. It should be in a 0.0.0 format.

 

Thanks,

Remy

farmerhugh's avatar
farmerhugh
Junior
16 days ago

Thank you Remy.  It came back up.  Do you know of anyone who comes to the house for this problem that I could call.  It’s down more than up.

  • Remy's avatar
    Remy
    Moderator
    15 days ago

    farmerhugh,

     

    Are you able to access the System Control Center to obtain a state code? This would help us identify the issues you're experiencing, and figure out a proper solution.

     

    Thanks,

    Remy